This hotel was a complete disaster. Nothing worked, and the front desk staff were unbelievably rude. We arrived at midnight to check in, and instead of giving us our room, they put us on a shuttle to another hotel because of their internal problem. They told us to come back the next morning since we had more than one night booked at DoubleTree. But when we called them in the morning to get a ride back, they refused to send us a shuttle. We had to take a taxi on our own with 4 suitcases and 2 backpacks. After waiting until 4 AM to finally get into a room, they also lied about covering the extra costs — we ended up paying more for their mistake. We were kicked out, treated horribly, and left exhausted in the middle of the night. This was one of the worst hotel experiences of my life.