2/10 不太好
2025 年 9 月 4 日
Do Better
There's other cheap hotels in the area that were able to provide me with their policies without attitude due to being asked questions. Red Roof needs new staff. They need to update the policies and then provide fees to consumers upfront instead of waiting for them to check-in and THEN proceeding to demand the security deposit. The Sunday I stayed, I wasn't asked for a deposit. I booked my room with hotels.com and checked in. That night, we found hair in the towels and tried to clean the stained tub, but the dirt stains were still there. It's time to update the towels and tubs. The plumbing also is bad. The toilet would not actually flush down even when not using toilet paper at all. The sink was also clogged. Afterwards, due to accidentally booking the wrong date, we returned to at least give it another try. Wednesday, I came to check-in, and the clerk at the front desk instantly got attitude with me for asking questions about the "Security deposit" I never had to pay previously. She kept cutting me off and even started yelling at me saying she didn't have to answer any of my questions. She then proceeded to call some guy on the phone who I could barely understand. He refused to identify himself, but stated if I wanted to get the key, I needed to pay 50$. I asked where I could find that info again, and neither one of them would tell me where I could see this policy. I never stayed in the room or got my key. I never checked in and I'm waiting for a refund from Wednesday.
Kiyana
Kiyana，1 晚好友同遊
Hotels.com 真實旅客評語
