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Sercotel The Gallery By KLR

3.0 star property
Hotel with 2 outdoor pools, near Playa del Carmen Main Beach

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Photo gallery for Sercotel The Gallery By KLR

2 outdoor pools, pool umbrellas
Coffee/tea maker
Front of property
Premium bedding, free WiFi
Property grounds
Located near Playa del Carmen Main Beach and Mamitas Beach, Sercotel The Gallery By KLR offers a vibrant retreat with a swim-up bar, poolside bar, and rooftop terrace. Enjoy yoga classes at the 24-hour gym or connect with free in-room WiFi; previous guests rave about the hotel's multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Gym
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Bar/lounge
  • Spa services
  • Meeting rooms

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room | Premium bedding, free WiFi

Standard Room

Highlights

Air conditioning
LCD TV
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Premium bedding, free WiFi

Apartment, 2 Bedrooms

Highlights

Air conditioning
Kitchen
Refrigerator
Dishwasher
LCD TV
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Premium bedding, free WiFi

Apartment, 1 Bedroom

Highlights

Air conditioning
Kitchen
Refrigerator
Dishwasher
LCD TV
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Penthouse, 2 Bedrooms

Highlights

Air conditioning
Kitchen
Refrigerator
Dishwasher
LCD TV
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

Penthouse, 1 Bedroom

Highlights

Air conditioning
Kitchen
Refrigerator
Dishwasher
LCD TV
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Basic Studio

Basic Studio | Premium bedding, free WiFi

Basic Studio

Highlights

Air conditioning
Kitchenette
Refrigerator
LCD TV
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
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About the neighborhood

Map
Av. Constituyentes esquina 15 NTE, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Quinta Avenida - 3 min walk - 0.3 km
  • Mamitas Beach - 7 min walk - 0.7 km
  • Playa del Carmen Main Beach - 8 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 95 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.9 km

Restaurants

  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk
  • ‪Sabrina – Tradizioni Italiane - ‬1 min walk
  • ‪Uno Japanese Noodles - ‬1 min walk
  • ‪El Chuleton Taqueria - ‬2 min walk

About this property

Sercotel The Gallery By KLR

Sercotel The Gallery By KLR features a rooftop terrace and puts you within a 5-minute walk of Quinta Avenida. After splashing around at the 2 outdoor pools, you can unwind with a drink at the bar/lounge. Other highlights include a poolside bar, a 24-hour fitness center, and a children's pool.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 160 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite parking limited

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Yoga classes
  • Beach nearby

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Pool umbrellas

Facilities

  • Rooftop terrace
  • Television in common areas
  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services

Accessibility

  • Elevator

Room amenities

Be entertained

  • IPod docking station
  • LCD television
  • Premium TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 12 for adults and USD 8 for children

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Sercotel Gallery KLR Aparthotel Playa del Carmen
Sercotel Gallery KLR Aparthotel
Sercotel Gallery KLR Playa del Carmen
Aparthotel Sercotel The Gallery By KLR Playa del Carmen
Playa del Carmen Sercotel The Gallery By KLR Aparthotel
Aparthotel Sercotel The Gallery By KLR
Sercotel The Gallery By KLR Playa del Carmen
Sercotel Gallery KLR
Sercotel Gallery Klr Carmen
Sercotel The Gallery By KLR Hotel
Sercotel The Gallery By KLR Playa del Carmen
Sercotel The Gallery By KLR Hotel Playa del Carmen

Frequently asked questions

Does Sercotel The Gallery By KLR offer free cancellation for a full refund?

Yes, Sercotel The Gallery By KLR does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sercotel The Gallery By KLR?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sercotel The Gallery By KLR?

Sorry, pets aren't allowed.

Is parking offered on site at Sercotel The Gallery By KLR?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Sercotel The Gallery By KLR?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Sercotel The Gallery By KLR?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.

What is there to do at Sercotel The Gallery By KLR and nearby?

Onsite recreation at Sercotel The Gallery By KLR includes yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a 24-hour fitness center and spa services.

What's the area around Sercotel The Gallery By KLR like?

Sercotel The Gallery By KLR is in Downtown Playa del Carmen, a short 8-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida.

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Sercotel The Gallery By KLR Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

Todo en el hotel es excelente, limpio y asombroso. A la ves el personal es súper atento y amable
1-night trip

10/10 Exceptional

9-night trip

8/10 Very good

reagan, 7-night trip

8/10 Very good

Très belle hôtel, propre et à proximité de tout autant à pied quand voiture. Personnel courtoie, mais peu renseigné, dès que j'ai fini de faire mon check-in on m'a avisé que la compagnie de gestion Sercotel allait partir le 10 mars, mon séjour était du 6 au 13 mars. Donc, qu'il n'était pas certain s'il y allait avoir une nouvelle équipe d'entretiens ménager et de réception. De plus, sur le site web on indiquait qu'il y avait un restaurant sur place avec un bar et il n'y avait rien, les commodités était quasi inexsitants, très décevant. 2 belles piscines avec gym et cinéma maison, mais non-fonctionnel.
7-night trip

8/10 Very good

This is a condo property that has rentals as well as Owner’s for a blended residential experience. Other guests not as respectful of the noise they generate as sound echos, but did close doors/quiet down when asked. The king studio is a large hotel type room as it is largely the bed and spacious bathroom. Full size fridge and efficiency kitchen, utensils, and cooking items for longer stays. Unit also had a balcony overlooking the central pool and there is also a smaller roof pool. Pool towels supplied in room. WiFi service was spotty due to not working in room, but one can piggyback off other rooms. Good location a couple blocks from 5th ave and it is quiet for PDC. Fantastic clean eating restaurant, Moots, around the corner; currency exchange/Oxxo across street, and ADO Alterna/Walmart 10 min walk away. Would stay again due to low key atmosphere, cleanliness, and location.
2-night trip

6/10 Good

ERNESTO, 4-night trip

10/10 Exceptional

EXCELENTE UBICACION , TODO CERCA , INSTALACIONES NUEVAS . FALTA DEL PERSONAL UNA MEJOR ATENCION, NO FUE MALA PERO A VECES NO RESPONDIAN BIEN X EJEMPLO PEDI TOALLA NUNCA ME LLEGO, PEDI JABON NUNCA ME LLEGO , SON PEQUEÑOS DETALLES QUE SE PUEDEN MEJORAR
JAMIL, 4-night trip

8/10 Very good

Location Location Location
Loved the location , very friendly clean and safe . Met some really nice people , the cleaning staff were excellent. I was disappointed that it advertised breakfast restaurant on the roof top and swim up bar , but they were not opened or staffed at all Several areas with open stairs had no railings . But I did see them installing rails the day I checked out in some areas Overall I would definitely stay there again The restaurants in the area were amazing Thanks
Heather, 7-night trip

2/10 Poor

3-night trip

8/10 Very good

4-night trip

10/10 Exceptional

Property was great. Rooftop pool area was amazing. Cleaning staff were on the ball. Great location. The one neagtive is the pool bar and roof top bar were not staffed.
Bryan, 9-night trip

8/10 Very good

11-night trip

10/10 Exceptional

Vacances extraordinaires au Sercotel The Gallery
Nous avons passé 2 semaines extraordinaires. Le personnel est très souriant et accueillant. Cet hôtel est d'une propreté impeccable. L'hôtel est tellement bien situé. Que dire de la piscine sur le toit qui est fabuleuse. Hôtel neuf près de tout. La 5e avenue et la plage sont à quelques minutes. Décidément nous recommandons cet hôtel et c'est certain que nous reviendrons l'an prochain. Jacques Gagnon Repentigny , Québec
Jacques, 14-night trip

8/10 Very good

Janne, 12-night trip

8/10 Very good

Great location and nice place to stay with friends!
Heli, 14-night trip

10/10 Exceptional

Upon check in with 3 single adults They gave us one key “” that’s all they give out “” we heard every time we asked Needless to say it was VERY inconvenient for us And you needed the key to open and lock the door
8-night trip

8/10 Very good

Perfekt läge
Riktigt bra läge för en vistelse i Playa. Rummen är rymliga och fräsha. Vill man fly vimlet i staden är takpoolen ett perfekt ställe där man kan njuta av både sol och skugga ovanför staden.
4-night trip

10/10 Exceptional

exelente
agradable y muy recomemdable
ENRIQUE, 2-night trip

8/10 Very good

21-night trip

10/10 Exceptional

7-night trip

10/10 Exceptional

5-night trip

8/10 Very good

Playa del Carmen
Je recommande Sercotel . Très belle place superbe. Merci
Richard, 28-night trip

8/10 Very good

Lovely new hotel
The hotel is lovely,very clean and maintained well. Our room was over the garage exit so we did experience some noise but most rooms would not have that problem. The pools were lovely and not busy. Great location,near everything. Great for restaurants,bars and walking but no loud music. Lovely views from roof top pool and a little restaurant not used much. Staff were lovely and our room was immaculate. There was some chatter from staff in the morning who probably don’t realize sounds echo in the halls but nothing really. Great price and I would recommend anybody stay there.
barrie, 6-night trip

10/10 Exceptional

nytt och fräscht
nybyggt fantastiskt fräscht designhotell mitt i centrum.
Anders, 13-night trip

10/10 Exceptional

We had a 1 bedroom beautiful condo with a full kitchen! Everything was super clean and great condition!
Sol, 3-night trip