2/10 Poor
Dec 24, 2024
Unsettling and Unacceptable Situation
As a long-standing patron of this establishment. This past weekend, during a trip to California that included both a family event and a visit to Disneyland, we encountered a deeply unsettling and unacceptable situation at this property.
On Sunday morning, our family began preparing for the day around 4:30 a.m. This involved showering, changing, light conversation, and playing low-level music. At approximately 6:30 a.m., we were disrupted by a knock on our door. I answered, only to find a female employee accompanied by another guest. Your employee informed me that there had been noise complaints and requested that we lower our music. However, what transpired next was nothing short of alarming and deeply concerning.
The accompanying guest, who presumably filed the complaint, began shouting aggressively and profanely at me. He yelled, "Is that all you're going to tell her? There are children trying to sleep!
When you leave, they'll just turn it up again! I'm going to call the cops! Turn it the **** down!" The guest's behavior escalated as he moved closer to me, invading my personal space in an intimidating and threatening manner.
This encounter was profoundly distressing for our family, particularly because it was facilitated by the employee, who displayed a glaring lack of judgment and training. Allowing a disgruntled guest to personally confront another guest is not only unprofessional but also a significant lapse in ensuring the safety and well-being of your patrons.
Yvette
Yvette, 3-night family trip
Verified Hotels.com guest review