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Smartflats City - Brusselian

3.0 star property
City-center apartment within walking distance of La Grand Place

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Duplex, 2 Bedrooms | Private kitchen | Fridge, microwave, oven, coffee/tea maker
Classic Apartment, 1 Bedroom | Living area | Flat-screen TV
Deluxe Apartment, 2 Bedrooms (6 adults) | Premium bedding, iron/ironing board, free WiFi, bed sheets
Interior entrance
Duplex, 2 Bedrooms | Living area | Flat-screen TV
When you stay at Smartflats City - Brusselian, you'll be in a great location, within just a 10-minute walk of La Grand Place and Manneken Pis Statue. Apartments feature conveniences like kitchens, along with flat-screen TVs and premium bedding. Public transportation is just a short walk: Bourse-Beurs Station is 2 minutes and De Brouckere Station is 4 minutes.

Reviews

6.4 out of 10
Good

Popular amenities

  • Lounge area
  • Refrigerator
  • Kitchen
  • Non-smoking
  • Free WiFi

Main amenities (8)

  • 5 smoke-free apartments
  • Housekeeping once per stay
  • Business center
  • Meeting rooms
  • Snack bar/deli
  • Multilingual staff
  • Concierge services
  • Tour/ticket assistance

Feel at home (6)

  • Kitchen
  • Separate dining area
  • Living room
  • Television
  • Coffee/tea maker
  • Bathtub or shower

Room options

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    About the neighborhood

    Map
    Rue Marche aux Poulets 45, Brussels, 1000

    What's nearby

    • La Grand Place - 3 min walk - 0.3 km
    • Brussels Christmas Market - 6 min walk - 0.6 km
    • Manneken Pis Statue - 7 min walk - 0.6 km
    • Place du Grand Sablon - 13 min walk - 1.2 km
    • Tour & Taxis - 5 min drive - 2.1 km

    Getting around

    • Brussels Airport (BRU) - 41 min drive
    • Charleroi (CRL-Brussels South Charleroi) - 63 min drive
    • Antwerp (ANR-Antwerp Intl.) - 69 min drive
    • Brussels Central Station - 7 min walk
    • Brussels-Chapel Station - 13 min walk
    • Brussels-Congress Station - 14 min walk
    • Bourse-Beurs Station - 2 min walk
    • De Brouckere Station - 4 min walk
    • Sainte Catherine-Sint Katelijne Station - 7 min walk

    Restaurants

    • ‪Le Grand Café - ‬1 min walk
    • ‪Quick - ‬1 min walk
    • ‪Bier Central - ‬2 min walk
    • ‪Bia Mara - ‬1 min walk
    • ‪Corica - ‬1 min walk

    About this property

    Entire place

    You'll have the entire apartment to yourself and will only share it with other guests in your party.

    Smartflats City - Brusselian

    When you stay at Smartflats City - Brusselian, you'll be in a great location, within just a 10-minute walk of La Grand Place and Manneken Pis Statue. Apartments feature conveniences like kitchens, along with flat-screen TVs and premium bedding. Public transportation is just a short walk: Bourse-Beurs Station is 2 minutes and De Brouckere Station is 4 minutes.

    Languages

    Arabic, Catalan, Dutch, English, French, Portuguese, Spanish
    VISIBILITY

    At a glance

    Property size

      • 5 apartments
      • Arranged over 2 floors

    Arriving/Leaving

      • Check-in start time: 4:00 PM; Check-in end time: midnight
      • Express check-in/out available
      • Minimum check-in age: 18
      • Check-out time is 11:00 AM

    Special check-in instructions

      • There is no front desk at this property
      • Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
      • For any questions, please contact the property using the information on the booking confirmation

    Required at check-in

      • Credit card required for incidental charges
      • Government-issued photo ID may be required
      • Minimum check-in age is 18

    Pets

      • Pets not allowed

    Internet

      • Free WiFi in public areas
      • Free WiFi in rooms

    Other information

      • Smoke-free property

    Property amenities

    Internet

    • Free WiFi

    Kitchen

    • Refrigerator
    • Microwave
    • Oven
    • Toaster
    • Electric kettle
    • Coffee/tea maker

    Dining

    • Snack bar/deli

    Bedrooms

    • Premium bedding
    • Bed sheets provided

    Bathrooms

    • Bathtub or shower
    • Towels provided
    • Hair dryer
    • Free toiletries

    Living spaces

    • Living room
    • Dining room
    • Sitting area

    Entertainment

    • Flat-screen TV with cable service

    Work spaces

    • Meeting rooms
    • Business center

    Comfort

    • Heating

    Pets

    • No pets allowed

    Suitability/Accessibility

    • No elevators
    • Smoke-free property

    Services and conveniences

    • Concierge services
    • Tour/ticket assistance
    • Housekeeping (once per stay)
    • Multilingual staff
    • Iron/ironing board

    Location highlights

    • Near a metro station
    • Near a train station
    • In the city center
    • In the historical district

    Safety features

    • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
    • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

    General

    • 5 rooms
    • 2 floors
    • 1 building
    MONETIZATION_ON

    Fees & policies

    Mandatory fees

    You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
    • A tax is imposed by the city: EUR 4.24 per room, per night

    Children & extra beds

    • Cribs/infant beds are available for EUR 25.0 per stay

    Policies

    This property does not have elevators.
    Onsite parties or group events are strictly prohibited.
    Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
    Host has not indicated whether there is a smoke detector on the property.
    Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
    This property accepts credit cards.
    Credit cards accepted: Visa, Mastercard, American Express
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
    Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

    Also known as

    Smartflats Brusselian Flats
    Smartflats Brusselian Flats Apartment
    Smartflats Brusselian Flats Apartment Brussels
    Smartflats Brusselian Flats Brussels
    Smartflats Brusselian Apartment Brussels
    Smartflats Brusselian Apartment
    Smartflats Brusselian Brussels
    Smartflats City Brusselian
    Smartflats City - Brusselian Brussels
    Smartflats City - Brusselian Apartment
    Smartflats City - Brusselian Apartment Brussels

    Frequently asked questions

    Are pets allowed at Smartflats City - Brusselian?

    Sorry, pets aren't allowed.

    What are the check-in and check-out times at Smartflats City - Brusselian?

    Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-in and check-out are available.

    Does Smartflats City - Brusselian have a kitchen or kitchenette?

    Yes, there is a kitchen which also includes a coffee maker, a toaster, and a refrigerator.

    What's the area around Smartflats City - Brusselian like?

    Smartflats City - Brusselian is in Quartier du Centre - Centrumwijk, a short 2-minute walk from Bourse-Beurs Station and 3 minutes' walk from La Grand Place.

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    Smartflats City - Brusselian Reviews

    Reviews

    6.4

    Good

    7.4/10

    Cleanliness

    7.0/10

    Staff & service

    4.8/10

    Amenities

    7.2/10

    Property conditions & facilities

    4.6/10

    Eco-friendliness

    Reviews

    4/10 Fair

    Poorly maintained property with only a few minutes of hot water. Would not return.
    FRANK, 1-night trip

    6/10 Good

    This location couldn’t be more ideal, the beds were also extremely comfortable, but as for the accurate representation via the shared photos there is no comparison, the apartment is quite poorly furnished and what’s in there gives the vibe of a frat house, the toilet doesn’t flush properly and the shower head was broken and forced it to be used handheld. Also the entrance to the building stairwell was cluttered and quite unsafe with hand rails missing and multiple trolleys full of towels.
    3-night trip

    6/10 Good

    The place itself was nice and in a great location. However the communication was terrible until after I called Expedia who also called them with no answer. They were finally able to get me an email to try. The shower was head was broken, water barely came out and when it did it was cold water.
    Kylee, 1-night trip

    4/10 Fair

    WiFi and TV didn’t work. We let them know and while they were very responsive, they didn’t make any effort to resolve the issue. Some of the furniture was visibly worn and dirty. Water temp was very inconsistent.
    David, 1-night trip

    2/10 Poor

    Did not bother to fix hot water
    My worst ever stay anywhere in any vrbo or hotel or home stay. No hot water for shower for two days for my family of 4. So we could not take shower for two days. No live person to talk to all to and even though we complained no one came to fix the water issue.
    Mae, 2-night trip

    4/10 Fair

    Needs maintenance
    This place need maintenance. There is no sink by the toilet. Broken picture frames on the floor. Very dirty vindows. Pillows in a very poor state. Not hot water on the leaving day - so we could't shower before travelling on.
    Lotte, 2-night trip

    10/10 Exceptional

    Not up to scratch
    The apartment is well-located and spacious, but badly in need of TLC. Many fixtures were broken, and the decor was dismal. The lounge in the sitting room - a fold out bed - was too uncomfortable to be used. Worst, the stair rail in the dimly-lit entry hall had come away from the wall, so was dangerous.
    julie, 2-night trip

    4/10 Fair

    Liked that they had 1 1/2 baths. Location was fine. Not too bad to get to train station. Had lots of negatives. Needed updating. Furniture poor, bathtub scratched and looked dirty. Fridges and a/c we’re not working. Lots of stairs we were not expecting. Stairway railing in hallway was falling out of wall. Would not recommend. Wasn’t horrible but not good either.
    katy, 1-night trip

    4/10 Fair

    Ok , not great
    Not good , we had issues with the sofa coach which was broken and could not use. The WhatsApp support failed to respond. The hairdryer was not working. It was super hot inside no fans or air conditioning
    Vickesh, 3-night trip

    4/10 Fair

    We waited for checkin until 4 and when we got to the apartment it wasn't cleaned from previous guests, we had to call and have it cleaned while we were there. Walls are dirty with spill marks, broken blinds sitting in the corner instead on the window and no AC, it was so uncomfortable, especially on the top floor. The walk to our apartment led through a rooftop with AC units and trash. I loved the set up of the apartment with the 3 stories. 2 bathrooms would be nice but that's ok. It has potential is what I would say. U fortunately we spent a lot of money to not be able to relax there after long days of sightseeing.
    Martina, 2-night trip

    6/10 Good

    I was very dissatisfied why my stay with Smart flats. They do respond to the issues you report, but they do not fix them. The elevator was not working and I of course was on the 6th floor! I reported there was no remote for the TV but never got one. I reported no shampoo dispenser, but they never fix it. They of course respond to my reports, but nothing gets done.
    Edgar, 5-night trip

    2/10 Poor

    There was no hot water, exposed wiring, holes in the walls, etc. It was unfit to stay in and because the property staff refused to assist, we were for ced to stay somewhere else and now they are refusing to refund our money! They state we did not return the key, howevert I have a video of us placing the key in the lock box when we left! I also have pictures and videos to show all of the issues! Terrible, Terrible vendo that Expedia should DROP if they want to keep customers!

    6/10 Good

    What a disappointment. The negatives: we stayed in apt 103 not that we were given a choice anyway. Entry way is dirty and dark and scary looking. Toilets flush poorly, fridge & coffee maker were broken (they had a backup fridge but it was so small), no wifi, tv did not work, instructions do not match appliances, couch is old, not comfortsble and raggedy; shower is poor-shower door does not stay closed, (we called to contact someone and they kept telling us to connect to the wifi…that still did not work). Thankfully someone came next day to assist w/ tv (but couldn’t fix it). super echo in kitchen; felt like in a vast hall. Need more bed pillows. There is a pool of stagnant water that sits out the kitchen window (mosquitoe playground!) Positives: clean, codes to get in worked well. Beds were comfortable, plenty of towels & toilet tissue. Oven worked well and it was quiet. Too many negatives to be pleased. We sadly won’t return.
    Daniel, 4-night trip

    2/10 Poor

    Insatisfait mais remboursé- unsatisfy but refunded
    Grands besoins de rénovations et de nouvel ameublement L’entrée était presque complètement bloqué par des chariots de linge sale. Séjour prévu pour 3 jours, avons quitté la 2e journée. Par contre ils nous ont remboursé 2 nuitées Seul point positif, bien situé près de la Grand Place Needs lots of renovations, cleaning and furniture ! The entrance almost blocked by carts full of dirty laundry Had reserved for 3 days but quit on 2nd day. However, they refund 2 nights, The only positive point, it is very well located near the Grand Place
    Yvon, 3-night trip

    2/10 Poor

    Guy won, 4-night trip

    2/10 Poor

    Me ROBARON
    Me ROBARON, entraron a la habitación y buscaron en todas las maletas, se llevaron audífonos, dinero y tarjetas de crédito e hicieron muchos consumos hasta en el mismo hotel. Comuniqué al hotel y no se hacen responsables por nada. Si te hospedas en Smartflats no tienes ninguna seguridad, ni respaldo. Fue terrible mi experiencia, arruinaron mis vacaciones y me afectaron económicamente de forma significativa
    Jenny, 3-night trip

    10/10 Exceptional

    El aire acondicionado casi no hela
    Javier, 2-night trip

    4/10 Fair

    Descuidado
    A entrada suja, bagunçada, cheirando mal. O apartamento o banheiro alaga totalmente. A localização é excelente mas deveria dar uma atencao especial ao hall de entrafa do apt...
    Thatiana, 3-night trip

    10/10 Exceptional

    Skyla, 2-night trip

    6/10 Good

    PASCAL, 3-night trip

    2/10 Poor

    Christian, 1-night trip

    2/10 Poor

    El alojamiento tiene muy mal olor, olia a cañerias y estaba sucio. El mismo se reservo para 6 personas, por mo que tenian que hacer el sofa came, cuandi llegamos el mismo no estaba montado y al abrirlo nos dimos cuenta de que estaba roto. Por otro lado hacia frio en el apartamento, ya aue la calefacción no estaba encendida o no funcionaba. Intentamos hablar con el dueño pero la contestación es "se ha informado a los técnicos" y no nos dijeron nada más, un desastre todo. Expedia si me respondio, pero tampoco pudo hablar con la propiedad, lo unico es aue me dio una recompensa en puntos, cosa que lo vi muy poca cosa y nada de devolución de una parte sel dinero. Al final se durmio como se podia, con una cama rota y sin calefacción, o sea con frio.
    Pablo, 1-night trip

    4/10 Fair

    Eemil, 1-night trip

    2/10 Poor

    Un experience bizarre et désagréable
    L’appartement a été squatté par un ou une prostitué pendant mon absence pour aller dîner. Il ou elle devait avoir les codes d'entrées. Je suis arrivé un peu comme la famille ours dans le conte boucle d’or ! Le wc avait des excréments, le lit était défait avec un préservatif jeté dans l’angle de la chambre. Et la douche avait été utilisée ainsi que les serviettes mise à disposition. Un sac était présent avec les affaire de la personne ce qui signifiait qu’elle comptait revenir. N’ayant aucune confiance pour h rester j’ai donc décidé de partir. Aucune solution m’a été proposée à par rester sur place en attendant que quelqu’un vienne changé les codes m. Et je n’ai toujours pas été remboursé après plus de 4 mois. Très très déçu
    Maxime, 1-night trip

    6/10 Good

    Noortje, 1-night trip