I booked this a little last minute and was in a bit of a hurry when I did so. I did not notice that this is a self check-in, no staff on site accommodation. Not a problem for us, but I was not prepared for the “check-in” process. After checking my email and obtaining the code for the door, we still could not get the front outside door open. I called the number on the door and had to leave a message. Thankfully, in the meantime a woman who was also staying at the hotel let us in the door. There is a bit of a trick to opening the door, which admittedly, was outlined in the email, but my travel weary, bone tired self missed that part. I was admittedly frustrated but I can’t blame this on the hotel. However, what I was disappointed in was that no one, ever during our stay called back to ensure that we made it inside or could answer any questions. Perhaps, the system allowed them to see that we were able to enter after all - or maybe they just didn’t care.
Despite this, the hotel was lovely, quiet, clean and comfortable. The room was well appointed. Downtown Springdale was also lovely with plenty of local restaurants and shops.
