Verified review
6/10 Good
Jon
Sep 24, 2026
The check-in process was very difficult and took around two hours to resolve. When booking through an online travel agent, it appears the property doesn’t get your booking information needed to check in. I had difficulty getting through to the property by phone and had to help establish that my booking had been paid for before I could receive the check-in details.
This is worth bearing in mind if you have plans or appointments after arriving, as the delay significantly affected my plans.
The room itself had a number of issues. The bathroom light was not working, and there was hair left behind from a previous guest. The shower head and taps were very worn and would benefit from replacement. The ladder to the bed was extremely steep especially when coming down. I also found the towels quite small.
The room was a reasonable size for two adults, and the location was convenient. There is a supermarket, pizza restaurant, coffee shop and pub nearby. Tower Bridge is around a 10-minute walk away, and Borough Underground station is approximately 15 minutes away.
There was some street noise, including regular sirens, and there were people sleeping rough outside.
If you experience any problems during your stay, make sure you report them to the property at the time as appears this is a big deal.



































