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Downtown Tulum Hotel

4.0 star property
Hotel with 2 outdoor pools, near Tulum Mayan Ruins

Choose dates to view prices

Downtown Tulum Hotel features a rooftop terrace and puts you just a 5-minute drive from Tulum Mayan Ruins and Tulum National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a bar/lounge, and a garden.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 poolside bars
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Bar/lounge
  • Coffee shop/cafe
  • Spa services
  • Ferry terminal shuttle
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Elevator
  • Premium bedding
  • 2 outdoor pools
The current price is NT$1,426
NT$1,847 total
includes taxes & fees
May 13 - May 14

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | Bathroom | Shower, towels, soap, shampoo

Deluxe Double Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room | Premium bedding, down comforters, in-room safe, soundproofing

Comfort Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, in-room safe, soundproofing

Standard Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Premium bedding, down comforters, in-room safe, soundproofing

Comfort Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
CENTRO, Tulum, QROO, 77760

What's nearby

  • Dos Aguas Park - 8 min walk - 0.7 km
  • Hospital de Tulum - 14 min walk - 1.2 km
  • Jaguar Park - 19 min walk - 1.6 km
  • Hunab Lifestyle Center - 19 min walk - 1.6 km
  • Cenote Calavera - 4 min drive - 2.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive
  • Cancun Intl. Airport (CUN) - 90 min drive
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Taqueria Honorio - ‬2 min walk
  • ‪Akuma Tiger Sushi - ‬3 min walk
  • ‪Tacos y tortas el tio - ‬1 min walk
  • ‪Del Cielo - ‬1 min walk
  • ‪La Chiapaneca - ‬1 min walk

About this property

Downtown Tulum Hotel

Downtown Tulum Hotel features a rooftop terrace and puts you just a 5-minute drive from Tulum Mayan Ruins and Tulum National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a bar/lounge, and a garden.

At a glance

DONE

Hotel size

    • 24 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Guests driving to the property should contact this property in advance (e.g., directions)
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Ferry terminal shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private picnics

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Luggage storage
  • Bicycle rentals
  • Beach towels
  • Romance packages

Facilities

  • Rooftop terrace
  • Garden
  • 2 outdoor pools
  • Spa services
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 67
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 61
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 20 stairs to reach property
  • Smooth flooring in room

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

Dining

Rooftop - Onsite rooftop bar.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children

Pets

  • Pets are allowed for an extra charge of MXN 435 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Downtown Tulum Hotel Hotel

Downtown Tulum Hotel Tulum

Downtown Tulum Hotel Hotel Tulum

Frequently asked questions

Is there a pool at Downtown Tulum Hotel?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Downtown Tulum Hotel?

Yes, cats and dogs are welcome. There's a charge of MXN 435 per pet, per night. Food and water bowls are available.

Is parking offered on site at Downtown Tulum Hotel?

Sorry, there's no onsite parking at Downtown Tulum Hotel.

What are the check-in and check-out times at Downtown Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Downtown Tulum Hotel and nearby?

Downtown Tulum Hotel has 2 poolside bars and spa services, as well as a garden.

Are there restaurants at or near Downtown Tulum Hotel?

Yes, there's an onsite restaurant, Rooftop.

What's the area around Downtown Tulum Hotel like?

Downtown Tulum Hotel is in Tulum City Center, a short 8-minute walk from Dos Aguas Park and 20 minutes' walk from Hunab Lifestyle Center.

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Reviews

Downtown Tulum Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Amenities

9.4

Staff & service

8.6

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

The staff was amazing and rooms were cleanLuis was amazing! We were a party of 8 and he took GOOD care of us. Provided us with the best local spots and places to stay clear from. Food and drinks were good as well. I’d definitely stay here again.
Porsche, 3-night trip
Verified

10/10 Exceptional

Staff: 5* Room: 5* Noise: 3* Noisy however, you are in the party area of the city, so tjis should be expected
Sergiu, 1-night trip
Verified

10/10 Exceptional

10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
irene, 4-night trip
Verified

2/10 Poor

Be aware that this hotel blasts music until 2am. Might be fun for some, but when the music is so loud you cant have a conversation inside your room, it wasnt great for us. we tried to politely ask for a cancellation 5 min after we checked in, but they denied us.
Alexander, 2-night trip
Verified

6/10 Good

The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
YuChieh, 1-night trip
Verified

6/10 Good

Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Elvira, 6-night trip
Verified

2/10 Poor

During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm. Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure. Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
Nicola, 3-night trip
Verified

8/10 Very good

La atención y el personal un diferencial
jorge arturo, 1-night trip
Verified

6/10 Good

Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.
Ronald, 1-night trip
Verified

10/10 Exceptional

Lugar perfecto para descansar, limpio y ordenado
Evelyn G, 1-night trip
Verified

10/10 Exceptional

Magnífico
Norberto, 1-night trip
Verified

10/10 Exceptional

Si estaba limpia .
Manuel, 1-night trip
Verified

10/10 Exceptional

Excelente lugar y servicio
Juan, 1-night trip
Verified

10/10 Exceptional

Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Juan, 2-night trip
Verified

8/10 Very good

no parking. no estacionamiento. faltan basurero en el cuarto.
RENE JAIME, 3-night trip
Verified

10/10 Exceptional

Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Michael, 1-night trip
Verified

8/10 Very good

Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Alejandra, 3-night trip
Verified

8/10 Very good

Bridgette, 3-night trip
Verified

10/10 Exceptional

MAYRA, 1-night trip
Verified

10/10 Exceptional

Ricardo, 1-night trip
Verified

8/10 Very good

Aldo, 1-night trip
Verified

10/10 Exceptional

Ozer, 1-night trip
Verified

10/10 Exceptional

Michael, 1-night trip
Verified

10/10 Exceptional

CECILIA, 1-night trip
Verified

10/10 Exceptional

SU LIN MIGDAL ET, 1-night trip