We chose the Hampton Inn by Hilton Fort Saskatchewan primarily for its pet-friendly policy, as we were traveling with our Service Dog. Upon arrival, however, we faced an unexpected challenge. The front desk informed us that their policy restricted Service Dogs over 75 pounds, which was surprising to us since we have traveled extensively with our dog without encountering this issue at other hotels or spas.
At 7 PM, we were left uncertain about our next steps, as we had no other accommodations arranged. After about 10 minutes of waiting, the staff member returned and graciously allowed us to check in, but advised us to keep this weight limit in mind for future visits.
While we appreciated the eventual resolution, the initial experience was quite stressful. It’s important for hotels to have clear and consistent policies regarding Service Dogs, and our experience highlighted a significant gap in communication.
Overall, the hotel was clean and comfortable, but I recommend that future guests verify their Service Dog policies in advance to avoid similar situations.