Positives:
-felt very safe
-property is beautiful
-was not crowded/no issue getting chairs at all pools
-bed was very comfortable
-view from room (5th floor King beachfront-you could hear the ocean waves from the bed)
-location
-affordable
-drinks were good
-nondairy powder creamer and almond and coconut milk available for coffee (hot only no iced coffee)
Negatives:
-food was awful (worst at any all-inclusive I have stayed at)/only had one good meal (Italian restaurant-that you couldn't just walk into you had to make a reservation ahead of time even if it was empty)/dessert was such a disappointment (during 4 night stay I only had one redeeming item-flan)/snack bar was decent (saved us on 2 different occasions)/after 4 night stay only had few items that were ok at buffet (chicken and pork tacos were the highlight)
-called for room service one night-was never delivered-when I called they said "omg sorry so busy we won’t get to you"
-shower drain clogged entire trip/shower never got hot
-toilet leaking
-no hand towels
-bath mat taken 2 days in and never replaced
-had difficulty communicating with most staff (most were friendly)
-resort was undergoing construction in several areas (which is why we upgraded to beachfront)
I would not stay here again and I cannot recommend.
Robyn
4 晚旅行
8/10
I have been staying at this hotel for the past 15 years. I still love the location and the beauty of the hotel but It was recently bought by another company, and now it is also part timeshare. The hotel is beautiful, the food is still very good, but the service is much different. It’s not as friendly and personable as it once was. The other change is because of the timeshare option now, there are segregated portions of the hotel that you no longer have access to because it’s for the members only. It feels very cold and elitist. Still a beautiful hotel, just not the same experience as it has been for so many years. I will be looking for a new place to stay in San Jose Del Cabo.
Angie
2 晚商務旅行
10/10
Our 10 day stay here was amazing......the staff were all fantastic especially the pool bar staff Randell Zaryl Sam and Avi.
Food was plentiful and great choices....our favorite restaurant was the Italian.
Rooms were always clean and house keeping staff friendly and helpful.
Only problem we had was the night manager who was extremely rude and mean to us - 2 senior ladies - when we asked for some help......he needs some manners.
Diane
10 晚旅行
6/10
the management has serious problems. 1) For 2 evenings there was no hot water. Warm but not warm enough for a comfortable shower. 2) housekeeping left us only 1 towel and two face clothes even after I tipped the cleaner! We had to wait for towels before we could shower. 3) Restaurant service is incredibly slow. 4) Food varies from good to poor, with the majoring being poor. 5) Bed is very firm memory foam, not good for side sleepers like me. I woke several times each night in pain. 5) Listen to the negative reviews. They speak the truth. If you go here, you take your chances.
真實旅客
4 晚旅行
8/10
We enjoyed our 10 night stay and can’t say enough about the amazing staff. They were so helpful and friendly. There are lots of choices for food and 2 bars to get drinks from. Our room was cleaned and restocked every day. They did have shortage of towels from time to time. Beds were comfortable and always had hot water for our showers.
We walked or took the bus to many places in the area and always felt safe.
Jenny
10 晚旅行
2/10
Nothing to say ! Never going back
Robert
3 晚家庭旅遊
10/10
Resort was awesome! All the staff are very nice and resort itself is kept up. Highly recommend!
Reid
6 晚好友同遊
8/10
Everything wasgood, except no wifi in room. 2 of 3 elevators not working in our building
michael
9 晚旅行
10/10
Server gisela was extraordinary by far the best server we had
Abel
4 晚家庭旅遊
8/10
Trevor
5 晚旅行
8/10
Alondra
6 晚旅行
10/10
We would come back again!
Abby
9 晚浪漫之旅
6/10
Cameron
10 晚旅行
8/10
Ryan
6 晚旅行
8/10
Jordan Preston John
4 晚旅行
4/10
Kearran
1 晚家庭旅遊
10/10
Peyton
5 晚旅行
2/10
Dirty pools. Food was poor. Do not reccomend.
Tanya
7 晚旅行
10/10
Everyone was super nice and helpful. Elevator to underground parking was broken the entire time.
Michael
7 晚浪漫之旅
10/10
Cecily
7 晚旅行
8/10
David
4 晚旅行
8/10
Property was beautiful. Staff was friendly and service was pretty good at the bars. Only complaint is that I had hotel transportation to and from airport included in my package. They charged me cash before they’d let me in at the airport and then wanted me to sit thru a timeshare to get the return back to the airport. Uber worked great instead.