Upon arrival we had a nightmare when we found no reception of anybody to talk to, phoned the number provided on front door a few times before getting through to finally soaking to somebody, to then be told I should have received an email with where my room is and the door codes, I didn’t receive any emails, the lovely lady on the phone the advices she will resend the email so I waited 15-30 mins and still nothing, so I phoned back up and was told the room address and door codes to get inside. This is where it went downhill, the room itself has the loudest floorboards I’ve even steps on and the bed is absolutely ridiculous, had to be a small double at most, whenever you move the slightest bit the whole bed creaks like a hurricane is going off. Then the smell, the smell is by far the worst part about my experience so far, there must be some drainage issue nearby or something as the stench in the room is just unforgiving. Me and my pregnant partner had to actually leave the room and go for a 30 minute walk just to be away from the smell, maybe this is a nearby drainage issue and no fault of the hotels but it’s ruined my stay.