Size wise the caravan was great for the 5 of us. The condition of the van poor, from a cracked toilet seat, cracked glasses, curtain rail hanging off, dented fridge, chipped worktop & stained seating and carpet.
Staff of reception not friendly or helpful.
It was only when a complaint was made via the app did someone telephone to arrange for a new toilet seat this was done within 30mins so great time response and the staff member that came was friendly and efficient.
Whilst we were there there was a power failure on site, this was handled poorly - these things happen so a short text to all affected would have been great instead there was no notification so lots of people obviously went to reception to notify them. We were met with yes we know it’s being dealt with - no apologies- not great customer service.