This had to be one of the worst hotel stays I’ve had in awhile. Let me start with the positive - the front desk staff were very friendly and helpful, and the cleaning staff seemed to be very diligent about keeping the property clean- as best they could.
However, no level of staff helpfulness could overcome the main problem with this hotel. It’s a dump. There are a few areas - the courtyard and the room that were barely acceptable (otherwise I would have left the first night) but the place - specifically hallways & elevators are just run down, dim, shabby, smelly and overall gross. The Lobby appears to be hip & fun, but the pool table is old & run down and TVs and video games are out of service as was the entire gym. I would never stay here again, and give a lot of credit to the entire hotel staff who seem committed to making this dump the best it can be. Sorry you’ve lost the battle.