Three rooms in one night. First room we were given it appeared that someone was in the room, the beds were not made and there was food and drinks around the room so my kids and I quickly left that room. Second room the door on the furnace wasn't secure but there was an attempt to put a screw next to it to secure it and didn't lock as well as the thermostat was hanging off the wall. After the maintenance worker spent 30 min in the room with my kids and I in the room and he wasn't able to repair all the items that were broken I had to basically argue with the front desk to get a different room. Third room was decent although there was trash under the pull out bed that was damaged and had to be used as a couch instead of a bed. From the time of arrival to the time of getting the third room was over an hour. Nothing was ordered for the inconvenience.
Rob
Rob,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 15 日
Excellent customer service!
Excellent customer service experience here!!
The pool is a little small but the staff were all super friendly and happy to help! Would recommend!
Kailey
Kailey,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 15 日
Dame
Dame,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 13 日
Great service
The service was truly wonderful. What great customer service! It also was a nice room, clean, etc.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 12 日
Great Customer Service and Location
Jesse at the front desk was exactly the kind of employee everyone wants to be greeted by upon arrival. He was polite and engaging to myself, my wife and kids.
The kitchen staff was really great as well during breakfast. They were attentive and visable to assist with anything needed.
We also want to say a HUGE thank you to the housekeeping and laundry crew. They went over both our room and the sheets (which had already been sent to laundry) in order to find my daughter's AirPods after we had already checked out of the room.
Finqlly this this hotel is nestled in between Forest Park and Downtown STL. It makes for a perfect location to never have to be in the car too long when driving to the main tourists attractions.
We would 100% stay here again!
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 3 日
Good stay
The gentlemen at the front desk were very nice, friendly and helpful. The hotel is a bit dated but ok, the pool was small. Breakfast was good with quite a few choices.
Han
Han,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 21 日
Latia
Latia,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 19 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 15 日
Haley
Haley,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 31 日
Easy Access to Downtown and food.
Breakfast was great and the staff kept up on making sure the food was stocked. Bed was extremely comfortable but the double pull out couch was very thin. Luckily my 8 year old didn’t care.
Michael
Michael,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 1 月 26 日
Dawn
Dawn,2 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2025 年 1 月 25 日
Beautiful hotel. Great breakfast.
Kyle
Kyle,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 13 日
Great stay
Linsay
Linsay,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 5 日
Good place to stay the night in the way home. Pool area is small, but at least there is one. Room nice and big with comfortable beds. Dining options nearby are not great, but that’s ok. The breakfast was very good. Desk staff was very nice.
Bonnie
Bonnie,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 4 日
Jennifer
Jennifer,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 31 日
Jesse at the front desk was very nice and seemed happy to be there. Housekeeping was fantastic.
Molly
Molly,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 30 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024 年 12 月 29 日
Initial Difficulties
We were initially told the room we had reserved and paid for in September was not available when we arrived at the hotel at 6pm in December (they had given all those rooms away already). I brought up the hotels.com app and it showed they still had two of these rooms available, but the person at the front desk said Hotels.com is not accurate. It took about 30 minutes for the manager to finally give us the room we had already paid for. When we got in the room, the toilet did not flush / fill back up with water and the room was set to cool (in December) so it was likelihood a room that had been set aside for maintenence issues.
Rachel
Rachel,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 28 日
Joshua
Joshua,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 25 日
Lisa
Lisa,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 23 日
Jon
Jon,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 12 月 23 日
Nice place.
David
David,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 23 日
We had a great stay! Our room was clean and comfortable. Breakfast was delicious each morning and the overall property was clean and inviting.