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Best Western Brook Hotel Norwich

3.0 star property
Unwind with nature's beauty nearby while enjoying comfort food at the hotel’s restaurant. Feel at ease with helpful staff waiting to make your stay unforgettable.

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Photo gallery for Best Western Brook Hotel Norwich

Desk, free WiFi, bed sheets
Suite, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets
Serves lunch and dinner
Reception
Desk, free WiFi, bed sheets
Nestled near Earlham Park, Best Western Brook Hotel Norwich invites you to unwind in its charming garden or relax on the picturesque terrace. With a delightful restaurant serving breakfast and dinner, plus a bar for drinks and free in-room WiFi for staying connected.

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Connecting rooms available
  • Bar
  • Laundry facilities
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Picnic area

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 3 Twin Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Suite, 1 Queen Bed, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Daily housekeeping
Desk
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Miscellaneous

Central Hotel

  • Free WiFi
  • 24/7 front desk
  • Non-smoking
8.0 out of 10, Very Good, (381)
Central Hotel
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About the neighborhood

Map
2 Barnard Road, Norwich, England, NR5 9JB

What's nearby

  • Earlham Park - 5 min drive - 4.0 km
  • UEA Sportspark - 5 min drive - 3.9 km
  • University of East Anglia - 6 min drive - 4.9 km
  • Norwich Theatre Royal - 7 min drive - 5.6 km
  • Norwich Castle - 11 min drive - 7.7 km

Getting around

  • Norwich (NWI-Norwich Intl.) - 14 min drive
  • Spooner Row Station - 15 min drive
  • Norwich Station - 16 min drive
  • Brundall Gardens Station - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Copper Beech - ‬3 min drive
  • ‪Costa Express - ‬4 min drive
  • ‪Subway - ‬16 min walk
  • ‪Kings Head - ‬4 min drive

About this property

Best Western Brook Hotel Norwich

Best Western Brook Hotel Norwich puts you within a 10-minute drive of University of East Anglia and Norfolk Broads. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Brook Restaurant, which serves breakfast and dinner. A terrace and a garden are other highlights.

Languages

English

At a glance

DONE

Hotel size

    • 81 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Brook Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Brook Bar - This bar specializes in international cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GBP 10.95 per person

Renovations and closures

This property is closed from September 28 2022 to September 14 2024 (dates subject to change).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Is Best Western Brook Hotel Norwich currently open?

This property is closed from September 28 2022 to September 14 2024 (dates subject to change).

Does Best Western Brook Hotel Norwich offer free cancellation for a full refund?

Yes, Best Western Brook Hotel Norwich does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Best Western Brook Hotel Norwich?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western Brook Hotel Norwich?

Yes, there's free self parking.

What are the check-in and check-out times at Best Western Brook Hotel Norwich?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

What is there to do at Best Western Brook Hotel Norwich and nearby?

Best Western Brook Hotel Norwich has a picnic area and a garden.

Are there restaurants at or near Best Western Brook Hotel Norwich?

Yes, Brook Restaurant offers international cuisine.

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Best Western Brook Hotel Norwich Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very good

Fab stay
Great location, friendly staff and easy checkin.
Rajesh, 1-night trip

10/10 Exceptional

Very comfortable for the price Clean and staff very nice
Caroline, 2-night trip

10/10 Exceptional

Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Sarah, 2-night trip

10/10 Exceptional

Friendly and helpful staff. Nice and comfortable
Very friendly and helpful staff in the counter and kitchen. When we said we need to leave hotel before breakfast time, they pro-actively arranged packed breakfast with various choices. The hotel is nice and beautiful
Suk Yi Ivy, 1-night trip

8/10 Very good

Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
1-night trip

6/10 Good

Aged building but good food and service
Condition on the building needs money spent on it. Staff were friendly and helpful. Food was excitant.
Neil, 3-night trip

10/10 Exceptional

Clean and Tidy with plenty of space.
Andrew, 1-night trip

8/10 Very good

Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Steve, 2-night trip

4/10 Fair

Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Lisa, 2-night trip

6/10 Good

Given wrong room this was changed The restaurant closes at 9pm
Steven, 1-night trip

6/10 Good

The room was not cleaned during our stay.
Helen, 2-night trip

8/10 Very good

The restaurant staff need training in customer service. I am NOT buddy or my friend.
Nic, 1-night trip

8/10 Very good

Tommy wasn’t as clean as I could of been
Mark, 1-night trip

2/10 Poor

2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Bhavna, 1-night trip

6/10 Good

Well that’s that
Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
John, 1-night trip

4/10 Fair

False advertising, tired room.
I booked this hotel specifically for the aircon during the heatwave. After physical work outside all day, I checked into my room to find the air con to be an antiquated unit that looked like it was ready to fall off the wall. It didnt work, when I complained to reception I got the answer "yes we advertise on our website that we have air con in our rooms, but a lot of them don't work". I had an uncomfortable night with the windows open listening to the drone of the condenser units of the rooms that had working AC. On top of that, bath taps were loose and leaking, and the room was generally tired, I can deal with these last two as I work away a lot in some cheap hotels. But the false advertising and attitude when I complained annoys me. A positive was the bar staff were friendly and the food was nice.
Benjamin, 1-night trip

8/10 Very good

Adequate stay but delicious breakfast.
Arrived at the hotel just after check in time. Gentleman on reception was polite and it was a nice simple check in. When we arrived in our room we noticed a couple of stains on the carpet, one on the outer bedding and a large spider next to the main door which I put out. The room overall wasn’t too bad, there was air conditioning and there were a couple of USB wall sockets with the normal plugs. There was an interconnecting door to the room next door which meant we could hear everything next door, unfortunately for us they had a screaming baby which kept us awake. Bathroom wasn’t too bad but a bit tired in places (cracked grouting) Out main gripe was the wifi which didn’t work in our room. I went down to reception to ask, made sure we had the right password and it connected there and then. When we came back to our room it just wouldn’t connect and would say the password was wrong. The bed was ok but a little on the firm side. We booked breakfast for the following morning after seeing previous good reviews and it was delicious. They had a very good selection of hot food, fruit, cereals and juices. I would say this was the highlight of our stay at the hotel and made us feel human again after the lousy night’s sleep.
Elliott, 1-night trip

6/10 Good

Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Daocheng, 1-night trip

4/10 Fair

In serious need of maintenance and repair.
My problems started, first thing on the morning that I was due to arrive. I woke up to a text message fm my bank on my mobile (09.35) telling me that my bank account was overdrawn. The hotel, had taken my full payment, contrary to Hotels.com correspondance (on arrival) No chance to place my hotel funds into correct account! All started off okay, though noted that place was dated in decor and dimly lit. (As expected fm past reviews) I had requested a cool twin room, as I don't react well to heat & daughter & I asthmatic. Got this. We returned, late eve, after going out for a meal & I sat down on my bed. I started to fall sideways & investigation revealed that the bed-base was broken from the bottom half downwards!! A friendly receptionist apologised and returned with a male colleague. He inserted a thin camp-bed mattress folded in half) under the bed base to make it same height as pillow end. Both daughter and I, though, were uncomfortable in our beds, both nights & hardly slept. Nearly ruined daughter's graduation day. No offer of a different room. Five minutes after that, attempted to switch on TV. to find that the batteries in remote were flat. Other problems were mouldy smell fm bathroom basin plughole & noisy air conditioning. Although the room was a lovely size, the place lacked TLC all over. Breakfast was rather uninspiring and impersonal, for £9.95 & bought our own equivalent, elsewhere in a local cafe for half the price, the following morning. Won't be back.
Pamela, 2-night trip

4/10 Fair

Daniel, 1-night trip

10/10 Exceptional

Roger, 1-night trip

10/10 Exceptional

David, 1-night trip

4/10 Fair

2-night trip

8/10 Very good

Elaine, 1-night trip

2/10 Poor

Hannah, 1-night trip