What happened to us was that our room wasn’t ready for us, there were some hairs in the restroom and in the dinning table inside the room,in the room, right in the door by the shower, in the right corner of the washbasin where a smell like poop very hard, also in our room the cleaning crew left us only one towel to use for 2 of us, we waited for almost 2 hours on Mateo to bring a gas can for Mayte in the adelita tacos, she was very kind and also Emilio the waiter at the pools was very kind and professional, but the pools and the ambient in general in the hotel was very good and I would put 3 stars in general.