2/10 Poor
Feb 10, 2024
Never again
My fiancé is Turkish, and because she has a Turkish passport, they refused her entry into the hotel. I had advised the manager at check-in, that we would be back, because I had to go pick up the passport, so I had forgotten at the Sheraton hotel the night before, and then also to pick up my fiancé, who arrived later than I did. Just to be denied entry onto the property. The representative was very disrespectful, very rude, had a very strong voice, almost like he was trying to fight. We eventually left the property. They kept talking about that my guests name was not specified. But who literally puts both names on the reservation. You only put the main Guest, and then at checking you do the rest. Very disgusting service at this hotel.
Adedoyin
Adedoyin, 1-night trip
Verified Hotels.com guest review
