I have stayed here before, & was keen to return. However during my stay there were simply not enough staff on duty. Check in took 20 minutes (was over complicated). The room wasn't serviced once in 4 days, so I only had wet towels by the last day. There was no reply when I called Room Service. The bar was closed, though there was a sign saying you could get drinks from reception (a further 20 minutes wait). My room key was disabled after the first night (20 minute queue to rectify the situation). I wanted to raise the issues with Scandic before writing this review, so contacted Scandic via their web site but never got any reply. Scandic are simply running this hotel with too few people, & don't seem to care. I have stayed at Scandic hotels many, many times over the last years, but fear this will be my last.
I didn't find a way to complain to Expedia on their web site either.....