The room smelled musty and like urine. We had to sanitize everything ourselves because surfaces were sticky and clearly hadn’t been cleaned. The bathroom was falling apart — peeling paint, broken vanity, missing toilet bolt, and dangerously loose handrails. Housekeeping didn’t clean our room until three days after we first requested it (and only after asking twice).
The elevators were dirty, every ice machine was out of order, and the TV was nearly unwatchable. To top it off, we saw a giant cockroach by the pool — staff admitted it wasn’t the first sighting.
The only positive? The staff were kind and friendly. Unfortunately, great people can’t make up for a filthy, poorly maintained hotel. I will never stay here again.