Estuvo todo excelente menos el servicio de la recepcionista que me atendió para podrá accesar a unos familiares que iban a pasar a saludar, debían de ser más accesibles y no poner tanto límite de tiempo y no cobrarles
Andrés
Andrés,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Luxurious feeling resort with private beach
Excellent design and condition, friendly and attentive staff, high quality food and drink in all inclusive package. Private compound feeling property as it is away from the hotel zone. Private road leads to the property surrounded by miles of mangroves in each direction. Architecturally this Hilton feels similar in design to the more luxurious Waldorf Astoria sister property next door. The hotel provided a complimentary bottle of sparking wine and cake for my fiancés birthday which was a nice touch.
Kevin
Kevin,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Excelente en todo aspecto
Tayde
Tayde,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 25 日
El hotel está comercial pero la playa es muy mala toda sucia revocada lo quieren compensar con la comida peor no alcanza
leslie
leslie,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 2 日
Brian
Brian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Francisco
Francisco,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 28 日
Xuanna
Xuanna,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 22 日
Allan
Allan,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 15 日
Jashua
Jashua,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 5 日
Jay
Jay,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Mauricio
Mauricio,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 3 日
First time stay this property, it’s an expectation experience, food is good, ocean front room recommend.
WINNY Y
WINNY Y,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 3 日
Everything about our stay was First Class from the moment we got out at the entrance. Our room was immaculate with ocean views on two sides. The staff in all areas were friendly and catered to our every need. Dining was Excellent with wait staff always ready to help and the Bartenders made superb drinks. Definitely a new favorite destination.
Michael
Michael,6 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 2 日
The constant loud music around the pools was unpleasant. The evening entertainments on the ocean side of the resort were so loud guests had to keep the doors closed on the balconies. Many times during the day and the evening, you couldn't sit out on your balcony at all because the music was so loud. In the performance amphitheatre the sound reverberated off the walls and was so loud you had to leave.
The entertainment choices were very poor. The only enjoyable entertainment was the Latin music band on Friday evening.
Judith
Judith,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 2 日
We went as a family vacation with daughter and 2 grandkids. The set up of the hotel is excellent with a children section and an adult section. The staff are generally very good. Want to give a shout out to Alejandra from management who helped us with room service improvements. And to Marco from AUMA, an awesome waiter who went out of his way. The rooms are quite spacious and we got one overlooking the ocean. The soundproofing of the hotel is non existent and the music gets very loud although they are good at closing down around 9 pm. The shows in the evening are very entertaining. The gym facility is excellent with up to date machines and equipment. The food in general is average for the buffet. Order simple foods for room service and should be ok. The restaurants in terms of ranking: AUMA top, followed by Maxal, La Luce and Sinan. AUMA is excellent. Go to the main lobby area to get your restaurant bookings as soon as you get there. The pool areas can get quite crowded so you need to go before 10 to get good beach chairs. The beach itself has been washed out so really non existent. But there are some play areas for the kids and the ocean water is inundated with seaweed. But a walk along the beach is very nice. And lastly if you have an opportunity for a free upgrade to WA next door, I would go for it. I regretted not doing that.
Verna
Verna,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 2 日
Room was a little run down (no fault to the cleaning staff). Staff weren’t the friendliest except for a few stand out. Food at buffet was OK. Restaurants and food carts were better (Auma and MAXALE were best). Kids had fun. Probably wouldn’t come back considering price.
Alyssa
Alyssa,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
We got upgraded to the Waldorf and it was an amazing experience. Great staff all around.
Dare
Dare,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 1 日
Edmund
Edmund,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 1 日
The trucks beeping , making deliveries,was annoying .
Edmund
Edmund,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 31 日
I had the most horrifying experience at this Hilton Resort. Imagine checking into your room only to find a crocodile inside! This wasn’t just a minor inconvenience; it was a major safety hazard that could have endangered my life.
What’s worse is the hotel staff’s response. They refused to take proper accountability, did not provide a written incident report, and outright declined to issue a refund. The lack of professionalism and concern for guest safety is beyond shocking.
A hotel that cannot ensure basic security or address such a serious issue in a responsible manner should not be in business. If you value your safety and peace of mind, avoid this place at all costs.
Bonsa Jemal
Bonsa Jemal,4 晚旅行
Travelocity 真實旅客評語
2/10 不太好
2025 年 1 月 31 日
I had the most horrifying experience at this Hilton Resort. Imagine checking into your room only to find a crocodile inside! This wasn’t just a minor inconvenience; it was a major safety hazard that could have endangered my life.
What’s worse is the hotel staff’s response. They refused to take proper accountability, did not provide a written incident report, and outright declined to issue a refund. The lack of professionalism and concern for guest safety is beyond shocking.
A hotel that cannot ensure basic security or address such a serious issue in a responsible manner should not be in business. If you value your safety and peace of mind, avoid this place at all costs.
Bonsa Jemal
Travelocity 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
Amazing resort would go back forsure. If one thing could be better i would say the beds could be a bit softer other than that it was amazing