The location is very convenient and the staff is very kind. However, the check in process was a bit chaotic. The staff member we checked in with was new and was unaware of where rooms were located, so we were misdirected to where our room was. He was able to correct that, but 2 days later we found out we were not checked in correctly and came back to find out we were locked out of our room. After a long day outside, this was incredibly frustrating and time consuming. We eventually were let back in, but it took about 30 minutes because the front desk was busy with other guests and the security team was nowhere to be found. There seems to be some training and staffing issues, but otherwise this was a fine stay.