Food was average-good, certainly made for the tourists’ palate. Beautiful beach. Lots of liquor if that’s your thing. No place to go off property. You are far removed from the city.
Rich
Rich,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月8日
Great resort
Great resort, the areas and rooms are spacious and confortable. There are also several options for eating delicious food and the staff was very friendly and helpful.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月25日
Beautiful beach escape
Beautiful full service all inclusive. Loved how much beach and chair access there was on the beach. Main food hall is great, most restaurant are fine but not great except the Tepenyaki- that spot was excellent.
Loved the roomy suite. Didn’t use the patio pool because it was not heated.
It’s a big but not too big resort. Bummer that Pepsi products were the standard.
Elizabeth
Elizabeth,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Não indico, existem resorts em Cancun bem melhores
Resort sujo, corredores com comida mais de 24h, funcionários sem paciência, sem educação.
Pelo preço, deixou muito a desejar, muita coisa.
Marcelo
Marcelo,9 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月10日
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Big Family of 10 people loved the resort
The resort was beautiful with clean beaches. Everyone is very friendly. There are areas that could do with an upgrade. The rooms above the grill can get Smokey and loud. However they are very good at accommodating new rooms if asked. The coffee at the buffet is cold. It is very tough to get reservations at the restaurants but the buffet has excellent food and makes up for that. The spa is great and they have lots of activities throughout the day. Their cocktails are yummy. We were a big family with 10 people of ages 9 months to 68 years. They were great about accommodating our big party by giving us rooms close by and tables together at the buffet.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月23日
patrick boje wahl
patrick boje wahl,14 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Second time at Catalonia, we loveee it!
Adriana
Adriana,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
SANTO
SANTO,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月29日
Great family trip
Overall, we were very pleased. Service was very good. Hugo, our beach server, was fabulous! Very disappointed in dinner reservation availability! We were only there for 4 nights and were only able to get reservations for 1 of the 3 restaurants we really wanted to try. When I inquired at the front desk, I was told the hotel "is full" and there is nothing they can do. Food overall was pretty good for an all-inclusive. Since we couldn't get into the restaurants we wanted, we "settled" for Players Sports Bar and it was GREAT! Bar food with a Mexican twist & great cocktails...YUM! I would suggest making reservations the second you check in. Beach was beautiful and the pool was amazing. We would definitely go back.
JEANINE
JEANINE,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月23日
Atendimento horrível
Lugar agradável, mas o atendimento é pessimo, TODOS garçom me trataram mal, sem exceção, até fiz questão de avaliar justamente por isso, para deixar minha indignação pelo atendimento, ja fui em +de 10 resorts, e nunca fui tão mal atendido.
Os drinks não seguem um padrão, eles vão tacando tudo dentro e toda hora sai uma coisa diferente, atendimento de praia pessimo.
BRUNO
BRUNO,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Looks just like the pictures! So much to do and everyone was so helpful!
Nicole
Nicole,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年11月20日
There are always pros and cons in with anything and here is my list:
Pros:
Very clean
Absolutely loved the swim up pool (had the privileged romance suite)
The spa was very relaxing and we loved the pool and service provided
Service in the privileged dining area for guests at the buffet was phenomenal
The theater production was so much fun!
The Lobby bar was our favorite
Cons:
The food was less than desirable
It was hard to book reservations for restaurants due to them filling up very fast
They had representatives scattered throughout the property try to get you to attend a private breakfast and then you’ll receive a perk or 2 after a presentation. Seeing that we were called about a welcome bag and heading to the lobby, then presented with these options I felt it to be very tacky. Especially when we were spending over $500 a night
The drinks were weak - but it did help if you tipped the right bartenders
Could not access bathrooms easily when eating in the buffet due to door being locked - had to walk outside and around to main lobby
At the end of the day we probably won’t be back to this location. But it was very peaceful and service was very good…as long as they knew that you were part of the privileged system and being in the type of room we were in helped as a few employees were not attentive until they realized what room we were in. By far this is not a 5 star resort and I would rate it 3.5.
Douglas
Douglas,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
Wir waren hier vier Nächte nachdem wir ein bereits bezahltes Hotel für den Zeitraum verlassen haben da es uns gar nicht gefallen hat. Entsprechend hoch waren die Erwartungen und wir wurden nicht enttäuscht. Das Essen war Standard für den Preis und México, uns hat es geschmeckt. Die Anlage an sich war sehr sauber, das Personal nett und hilfsbereit. Klare Empfehlung.
Kevin
Kevin,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
I like the rooms very big. Location. Stuff. Food.
Viviana
Viviana,5 晚浪漫之旅
Orbitz 真實旅客評語
4/10 一般般
2024年11月18日
Le falta mucho mantenimiento a la propiedad, es una lástima porque se ve que tiene potencial.
El colchón está muy deteriorado, el aire acondicionado se apaga a cada rato y el internet es de los peores que he visto en un all inclusive en la zona.
El personal nunca pudo atender nuestra solicitud entonces nos salimos una noche antes de la fecha de checkout
Juan
Juan,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年11月17日
This is not a five star nor four star resort. What a disappointment Expedia. It could be a 4 star resort if it was better cared for. The place needs a paint job, landscaping, and a modernized look. It’s so run down and its appearance is a real vacation buzz kill. The room was spacious but musty smelling. The swim up room, swam up to nothing and was too cold to use. We were on the quiet pool side which was low key. The other pool, the margarita pool, was the place where most of the daily entertainment occurred. Activities were hit or miss and not entirely at the fault of the staff. They tried to get people involved but most wanted to just watch and not participate. We only made it to one night time show, the Michael Jackson show, which was eh. We spent most nights sitting outside listening to the DJ hearing our son complain about the spotty WiFi. The spa was also disappointing. Nothing fancy. Best part was the hydrotherapy before the massage. Neither of the masseuses my husband and I had were good, likely neither were trained massage therapist. We were both more uncomfortable after the massages, so save you’re money. Food was better than the average all inclusive. Best meal was at the Grill but we didn’t get to try the Japanese restaurant or make it to Bloved. Restaurant reservations are difficult. They are done through a website and only available 3 days at a time. If you don’t book at midnight 3 days prior you’ll be closed out of everything. We won’t be returning.
Lindsey
Lindsey,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月17日
Beautiful hotel, good food but alot of mold and water smelled
Stefani
Stefani,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月17日
Muy bueno el hotel y la comida
Elisabet Amador
Elisabet Amador,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月15日
We are a family of five. We paid extra money for what was described to us a king bed with bunk beds and a pullout couch. We were given two queen beds in the same room and a pullout couch. It was not why we paid an extra $500.
Meghan
Meghan,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年11月15日
Lauri
Lauri,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Nice kid friendly hotel
Moortaza
Moortaza,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月13日
Awesome staff and a great place to relax. There's quite a lot of entertainment options. Just the right balance of relaxation and entertainment. Tons of food options. Awesome Burgers and steaks.
ABE
ABE,8 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
The property was amazing. It had clean beaches, rooms and restaurants. The pools were to die for too. Really recommend it. The only faults I found is that most of the elevators weren’t working and we have to use the staff elevators
Carlos
Carlos,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月11日
The staff was wonderful and very accomodating. We enjoyed the food at every restaurant, but absolutely loved Barcelona Origens. Their food was the best we ate our entire trip.