The motel was very helpful, as we were in town for medical appointments. They actually allowed us to check in early. My 2 year old grandson locked the bathroom door and came out, and the office staff couldn't unlock it, so they gave us a different room with 2 queen beds instead of one king. The bed I was on was terrible. But it was our fault we got locked out of the bathroom, so I didn't complain. Also, the main reason I chose this motel was because of the kiddie pool. However, it was out of service. That was disappointing, but it happens. Overall, they try. It was clean. and they worked with us on check-in and check-out.