It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.
Kelly
Hotels.com 真實旅客評語
4/10 一般般
2014 年 8 月 8 日
Good location but poor service
The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.
tmtpoon
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Nos encanto la atención que recibimos, nos asesoraron en todo momento y la ubicación es excelente.
Sylvia
Sylvia,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 24 日
haldun
haldun,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 23 日
haldun
haldun,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 5 日
Clean. Staff were helpful. Close to all attractions.
steve
steve,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 9 月 17 日
Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.
Timothy
Timothy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 8 月 2 日
Marie
Marie,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024 年 7 月 31 日
Stig
Stig,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 7 月 21 日
Excelente la estancia y la atención! Todo queda muy cercas y te dan la tarjeta de autobús gratuito.
Karla María
Karla María,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 7 月 9 日
Very nice place
David
David,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024 年 7 月 8 日
No air conditioning. No warm water for shower (unadjustable). Too expensive.
Lily
Lily,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024 年 7 月 8 日
DAE YEON
DAE YEON,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 7 月 1 日
ZAHIR
ZAHIR,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 6 月 12 日
Betty
Betty,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 6 月 9 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 6 月 2 日
heejong
heejong,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 6 月 2 日
Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho
Regina
Regina,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 5 月 26 日
George
George,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 5 月 26 日
Basletor Hotel review
the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..