We arrived after a huge snowstorm. Bartender Jonah was wonderful. And even made our dinner when all the Plaza restaurants were closed. Front desk clerk was awful. We asked for a room with a view of the Plaza. She refused and told us the hotel was sold out but we never saw another person all night. Restaurant was closed. No one in the bar or checking in. Bumped into the head of housekeeping and she told us there were only 13 occupied rooms in the entire hotel. Needless to say we were very disappointed to have been lied to. Definitely won’t be back. Poor customer service
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
Doyna
Doyna,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月14日
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Close to plenty of restaurants.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
Shakera
Shakera,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月25日
George
George,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Love it
Adria
Adria,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月24日
Kayli
Kayli,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Unique design and great amenities
Katrina
Katrina,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月20日
Heather
Heather,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月19日
It wasn’t a great location, but unfortunately, the hotel does not have their act together. I had to change rooms because a shower was not working. Then the second room had no shampoo in the shower. I had to ask for my room to be cleaned and asked for towels twice. They were very nice and accommodating, but not what I expected.
Loretta
Loretta,3 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月18日
very clean and convenient, also felt very secure! extremely friendly staff.
David
David,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月18日
Leah
Leah,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Very nice and clean! Comfy beds. Would stay again!!
Trina
Trina,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月17日
Unique, Comfortable accommodations & Amenities around at Aloft. Also, Wayne the bartender crafts excellent cocktails.