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Victoria Regal

2.0 star property
Lakefront hotel with restaurant, near West Lake

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Photo gallery for Victoria Regal

Exterior
Lobby
LCD TV, DVD player
Superior Suite | Living area | LCD TV, DVD player
Minibar, in-room safe, desk, iron/ironing board
In the heart of Shangcheng, Victoria Regal offers a tranquil retreat near West Lake. Visit the sauna, indulge in a rejuvenating massage, or savor breakfast at Sixiang Chinese Restaurant. With laundry facilities and multilingual staff nearby, your stay will be nothing short of relaxing.

Reviews

7.2 out of 10
Good

Popular amenities

  • Airport transfer
  • Spa
  • Bar
  • Gym
  • Childcare
  • Laundry facilities

Main amenities (12)

  • Restaurant and bar/lounge
  • Breakfast available
  • Health club
  • Sauna
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Babysitting
  • Business center
  • Meeting rooms
  • Airport shuttle

Feel at home (6)

  • Babysitting services
  • Refrigerator
  • Terrace
  • Laundry facilities
  • DVD player
  • Elevator

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Minibar
Satellite channels
Desk
In-room safe
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Special Room

Special Room | Minibar, in-room safe, desk, iron/ironing board

Special Room

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Minibar
Satellite channels
Desk
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Minibar
Satellite channels
Desk
In-room safe
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite

Superior Suite | Living area | LCD TV, DVD player

Superior Suite

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Minibar
Satellite channels
Desk
In-room safe
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room (New)

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Minibar
Satellite channels
Desk
In-room safe
  • 39 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Minibar
Satellite channels
Desk
In-room safe
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 Double Bed

Highlights

Air conditioning
Refrigerator
LCD TV
Hair dryer
Minibar
Satellite channels
Desk
In-room safe
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

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Lobby

Hangzhou Haiwaihai Crown Hotel

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 14 reviews
The price is NT$1,899
NT$2,215 total
includes taxes & fees
May 8 - May 9
Hangzhou Haiwaihai Crown Hotel
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About the neighborhood

Map
89 YAN AN ROAD ,HANGZHOU, 89, Hangzhou, Zhejiang, 310002

What's nearby

  • West Lake - 9 min walk - 0.8 km
  • Wushan Night Market - 17 min walk - 1.4 km
  • Broken Bridge - 4 min drive - 3.5 km
  • Wulin Square - 4 min drive - 3.9 km
  • Hangzhou Tower Shopping Mall - 5 min drive - 4.9 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive
  • Hangzhou Station - 8 min drive
  • Hangzhou Railway Station (HZD) - 10 min drive
  • Hangzhou East Railway Station - 23 min drive
  • Ding'an Road Station - 6 min walk
  • Wushan Square Station - 7 min walk
  • Jiangcheng Road Station - 12 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪禾绿回转寿司 - ‬1 min walk
  • ‪家有好面 - ‬1 min walk
  • ‪喜洋洋铁板烧 - ‬1 min walk
  • ‪品甜工坊 - ‬1 min walk
  • ‪棒约翰比萨 - ‬1 min walk

About this property

Victoria Regal

Victoria Regal offers a great location, putting you within just a 10-minute walk of West Lake. Guests can indulge in spa services, and Sixiang Chinese Restauran serves breakfast, lunch, and dinner. Other features include a bar/lounge, a health club, and a fitness center. Public transportation is just a short walk: Ding'an Road Station is 6 minutes and Wushan Square Station is 7 minutes.

At a glance

DONE

Hotel size

    • 179 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cribs (infant beds)
    • Babysitting
WIFI

Internet

    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle (available on request)*

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Babysitting services

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Phone

Food and drink

  • Refrigerator

More

  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.

Dining

Sixiang Chinese Restauran - This restaurant serves breakfast, lunch, and dinner.
Free Angle - Onsite bistro.
Excecutive Lounge - Onsite pub.

Fees & policies

Optional extras

  • Breakfast is offered for an extra charge of approximately CNY 68 per person
  • Airport shuttle service is offered for an extra charge of CNY 400 per vehicle (roundtrip)

Policies

This property accepts major credit cards.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Victoria Regal Hangzhou
Victoria Regal Hotel
Victoria Regal Hotel Hangzhou
Regal Hotel Hangzhou
Victoria Regal Hotel
Victoria Regal Hangzhou
Victoria Regal Hotel Hangzhou

Frequently asked questions

Does Victoria Regal offer free cancellation for a full refund?

Yes, Victoria Regal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Victoria Regal?

Yes, there's free self parking.

Is airport shuttle service offered by Victoria Regal?

Yes, an airport shuttle is available. The charge is CNY 400 per vehicle roundtrip.

What are the check-in and check-out times at Victoria Regal?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Victoria Regal and nearby?

Victoria Regal has a sauna and a health club.

Are there restaurants at or near Victoria Regal?

Yes, there's an onsite restaurant, Sixiang Chinese Restauran.

What's the area around Victoria Regal like?

Victoria Regal is a short 6-minute walk from Ding'an Road Station and 9 minutes' walk from West Lake.

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Victoria Regal Reviews

Reviews

7.2

Good

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Poor

很差的住宿經驗

已訂房並預先付費了，CHECK IN時卻怎麼樣都說沒有訂房紀錄，再刷卡才以入住。 房間隔音差，設備也差，服務人員態度也不好。 總之是一次很糟的住宿經驗。
1-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

So so

The only good thing was the shopping mall opposite. This is my first time in hz.. and if to choose again I will stay near hu bin harbour area with more shopping malls.. but a 2day 1night trip is enough for hz.
Mabel, 1-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Service déplorable

Les chambres sont grandes et correctement équipées même si les serviettes de toilettes mériteraient d’être changées car elle sont trouées. Le service est déplorable dès le check in. J'avais réservé une chambre non fumeur et on m'attribue une chambre fumeur, donc obligé de redescendre à la réception pour faire un changement. Le personnel s'occupant des chambres est bruyant, ils se baladent avec la musique à fond sur leurs portable dans les couloirs et les ascenseurs, je n'ai jamais vu dans un hôtel sensé être 4 étoiles. Gros problème d'organisation aussi, j'avais une réservation avec petit déjeuner inclus et lorsque je me présente à la salle de petit déjeuner, le réceptionniste me dit que je ne suis pas sûr leur liste. Ici encore obligé de lui faire comprendre que c'est leur problème de gestion des réservations. En résumé un hôtel à éviter si vous êtes habitué à des prestations de 4 étoiles et un service impeccable.
1-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Hotel badly maintain or no maintenance at all!!!

I will never return to this hotel again. We have chosen this hotel as my family has previously stayed in the hotel 2 years ago and it was good then. The hotel has deteriorated so much that it is not worse the while to stay in despite the good location. At check in, I requested for non-smoking room due to my sensitive wind pipe. Answer given by the check in staff was although the government in China has curbed smoking in the room, they cannot stop the guests from smoking in their room. What kind of control do the management has and looking at the state of the hotel, maintenance was poor or no maintenance at all. This hotel also allows their guests to leave their room door open while the guests were smoking heavily in the room!! There was also stain on the towel given. Most ridiculous was, I have asked to add a bed in the room. The kind of bed they added is not the standard roll away bed and there was no mattress given. The hotel has expected the guest to sleep on hard wooden plank!!! The hotel has the cheek to charge RMB250 for the wooden plank bed!!!! Better to pay more and stay at an international brand hotel!! I
2-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

西湖に近いホテル

フロントの接客は最低でしたが、目の前がデパートで西湖にも近く、立地はとても良いです。西湖周辺は平日にもかかわらず、大変な人出でした。観光客が多いためか、治安は良いです。女の子が夜ひとりで出歩いても、あまり怖くはないでしょう。日本の芸大にあたる中国美術学院も西湖のほとりにあり、とれもきれいな大学で、学生でなくてもトイレを使わせてくれます。
ash, 3-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Requested Non-Smoking room, but was allocated Smoking Floor on the 5th level. When the lift opens, the air is bad as you will walk passed the gambling room which the doors are widely opened, before you get to your room. Spoke to hotel front desk and was told the hotel is fully booked. However, we hardly see any guests in the hotel lobby and restaurant.
2-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Great Location - Terrible Hotel

Location is perfect. However, the entire hotel lobby and rooms smell terrible, worse than an ashtray it's hard to breath. You get what you pay for so the facilities are very basic and old but it's a great location so just be aware there is a reason the price is cheap.
M, 4-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Great place to stay

Great location and nice hotel. The staff were very helpful too. Very comfortable rooms. Easy walk to metro station if needed. Lots of restaurants around the area and a very popular shopping area for tourists. Also nearby to beautiful temple. Will definitely stay again.
1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

4-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Good location

The hotel was a little jaded, but clean enough. To compensate for that, great location with a number of attractions within a 10-15 minute walk.
Ian, 2-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

6/10 Good

good location

It is in a good location near the west lake
This review was submitted before 2018 and has not been verified.

8/10 Very good

観光に便利

西湖に近く、河坊街にも近いので、観光には最適です。近くに食事が出来るところもたくさんあり、持ち帰ることも出来るので、部屋で食べるのも良いと思います。中国の食堂ではビールを出さないところも多いので。 建物は新しくはありませんが、清潔に保たれています。泊まった部屋は広く、広いバルコニーも付いていました。 バスタブはありませんが、レインシャワーがあるのでまあ良いでしょう。
This review was submitted before 2018 and has not been verified.

8/10 Very good

편리함

기대보다 좋음
This review was submitted before 2018 and has not been verified.

6/10 Good

Close to Westlake, but not thrilled

Not up to my personal standards. Expectations weren't a bit high for this hotel
This review was submitted before 2018 and has not been verified.

8/10 Very good

閑静な場所だが、繁華街、西湖に近く便利

ホテルの前は広い道路だが、ホテルから右に行くとＴ字路のせいか交通量はわりに少ない。前はやや高級なデパートで、歩道が広く閑静な感じがする。５分ほどで、呉山公園で、そこから河坊街という食堂と屋台、みやげ物屋のにぎやかな通りになる、そこに続く中山路には、水路のほとりに、高級な店や博物館、ギャラリーなどがある。西湖にも近く１５分ほどで出られる。立地はいい。 最低料金で申し込んだためか、シャワーしかない部屋だったが、かなり広い部屋だった。たまたま、部屋の電話が故障していたので、従業員に言ったら、上の階の風呂のある（ソファーセットもある）さらに広い部屋に変えてくれた。 フロントも親切だった。
This review was submitted before 2018 and has not been verified.

4/10 Fair

This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

6/10 Good

God beliggenhed og dejligt stort værelse

Hotellet ligger godt; tæt ved historisk gade med mange spisesteder og underholdning. Tæt ved metro, let at komme til Westlake, 200m til carrefour og eksklusivt shoppingcenter lige overfor hotel. Morgenmad ok, hvis man kan lide kinesisk mad. Receptionen taler kun lidt engelsk.
This review was submitted before 2018 and has not been verified.

8/10 Very good

地點方便，近西湖

一開始給了我一間房間，但原來房間未收拾好的，之後換了另一間房間。房間有點舊，燈光不足，但整體住宿是舒適的。
This review was submitted before 2018 and has not been verified.

4/10 Fair

Not a good experience

The staff was rude. The hotel smell terrible. It was not good experience. It is not worth the price we paid.xxxxxxxxxxxxxxx
This review was submitted before 2018 and has not been verified.

8/10 Very good

感觉一般般，客房内不是很干净。
This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

8/10 Very good

It was pleasant. The staff are friendly - and just need to be a little more polished. Indeed the Lady Manager personally helped me with getting on relevant train and bus routes by accompanying me to their stops.
This review was submitted before 2018 and has not been verified.

6/10 Good

在西湖和地鐵站附近，算是方便，價格亦算大眾化

裝修略為殘舊，少量油漆剝落；部份傢俬表面損壞“披口”，容易使人受傷；中央冷氣不能自行調校，感覺偏熱；衞生紙準備不足，需向服務員索取