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Rocco Forte Hotel De Rome Berlin

5.0 star property
Luxury hotel with spa, near Gendarmenmarkt

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rocco Forte Hotel De Rome Berlin

Rooftop terrace
Lobby
Rooftop terrace
Lobby
Hypo-allergenic bedding, minibar, in-room safe, desk
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Airport transfer
  • Non-smoking
  • Spa
  • Pet friendly
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Steam room
  • Valet parking
  • Self parking
  • 24-hour room service
  • Massage/treatment rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
The price is NT$11,111
NT$12,781 total
includes taxes & fees
Dec 27 - Dec 28

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Classic Room, City View

Classic Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Bebelsquare)

Deluxe Room (Bebelsquare) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room (Bebelsquare)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, Terrace

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Historic Banker)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite (Historic Banker)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Bebelsquare)

Junior Suite (Bebelsquare) | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite (Bebelsquare)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Courtyard View

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, Courtyard View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe) | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite (Deluxe)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, Courtyard View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Courtyard View

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, Courtyard View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Behren)

Suite (Behren) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite (Behren)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Humboldt)

Suite (Humboldt) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite (Humboldt)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Gutmann)

Suite (Gutmann) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite (Gutmann)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Terrace

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite

Classic Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Royal Bebel)

Royal Suite (Royal Bebel) | Hypo-allergenic bedding, minibar, in-room safe, desk

Royal Suite (Royal Bebel)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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The price is NT$10,280
NT$11,825 total
includes taxes & fees
Jan 12 - Jan 13, 2025
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About the neighborhood

Map
Behrenstrasse 37, Berlin, BE, 10117

What's nearby

  • Gendarmenmarkt - 2 min walk - 0.2 km
  • Berlin TV Tower - 16 min walk - 1.4 km
  • Brandenburg Gate - 16 min walk - 1.4 km
  • Alexanderplatz - 4 min drive - 2.3 km
  • Potsdamer Platz - 5 min drive - 2.9 km

Getting around

  • Berlin (BER-Brandenburg) - 47 min drive
  • Berlin Hausvogteiplatz (U) Station - 6 min walk
  • Friedrichstraße Station - 12 min walk
  • Alexanderplatz Station - 19 min walk
  • Museumsinsel Station - 6 min walk
  • Hausvogteiplatz U-Bahn - 6 min walk
  • Unter den Linden Station - 6 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Café im Zeughaus - ‬4 min walk
  • ‪Augustiner am Gendarmenmarkt - ‬5 min walk
  • ‪Lutter & Wegner - ‬6 min walk
  • ‪Borchardt - ‬4 min walk
  • ‪Sagrantino - ‬3 min walk

About this property

Rocco Forte Hotel De Rome Berlin

Rocco Forte Hotel De Rome Berlin features a rooftop terrace and puts you just steps from Gendarmenmarkt. Guests can visit the spa to indulge in hot stone massages, aromatherapy, or mani/pedis, and Italian cuisine is served at CHIARO Restaurant, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff. Public transportation is just a short walk: Museumsinsel Station is 6 minutes and Hausvogteiplatz U-Bahn is 6 minutes.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 145 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: anytime
  • Contactless check-in available
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (16 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets allowed (dogs only, 2 total)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Onsite self parking (EUR 38 per day; includes in/out privileges)
  • Onsite valet parking (EUR 38 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–noon on weekdays and 7:00 AM–noon on weekends
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)
  • Children's games
  • Toys
  • Children's books

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Bike storage

Facilities

  • 1 building/tower
  • Built in 1889
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Piano
  • 24-hour fitness center
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways

Room amenities

Be entertained

  • Video-game console
  • Smart television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Local maps

Special features

Spa

De Rome Spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

CHIARO Restaurant - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
CHIARO Bar - This cocktail bar specializes in international cuisine and serves light fare only. Open daily.
Rooftop Terrace - This rooftop bar specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open select days.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • An effective city/local tax rate of 5.35 percent will be charged

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 45 for adults and EUR 22.50 for children
  • Airport shuttle service is offered for an extra charge of EUR 195 per vehicle (one-way, maximum occupancy 2)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for EUR 60.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 100 per accommodation (may vary based on length of stay)

Parking

  • Self parking costs EUR 38 per day with in/out privileges
  • Valet parking costs EUR 38 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Rocco Forte Rome Berlin Berlin
Rocco Forte Hotel De Rome Berlin Hotel
De Rome Berlin
De Rome Hotel
Rocco Forte Hotel De Rome Berlin Berlin
Rocco Forte Hotel De Rome Berlin Hotel Berlin

Frequently asked questions

Does Rocco Forte Hotel De Rome Berlin offer free cancellation for a full refund?
Yes, Rocco Forte Hotel De Rome Berlin does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Rocco Forte Hotel De Rome Berlin?
Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Rocco Forte Hotel De Rome Berlin?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 100 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Rocco Forte Hotel De Rome Berlin?
Yes. Self parking costs EUR 38 per day. Valet parking costs EUR 38 per day.
Is airport shuttle service offered by Rocco Forte Hotel De Rome Berlin?
Yes, an airport shuttle is available. The charge is EUR 195 per vehicle one-way.
What are the check-in and check-out times at Rocco Forte Hotel De Rome Berlin?
Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Rocco Forte Hotel De Rome Berlin and nearby?
Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rocco Forte Hotel De Rome Berlin also has 2 bars and a 24-hour fitness center, as well as spa services.
Are there restaurants at or near Rocco Forte Hotel De Rome Berlin?
Yes, CHIARO Restaurant offers alfresco dining and Italian cuisine.
Does Rocco Forte Hotel De Rome Berlin have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Rocco Forte Hotel De Rome Berlin like?
Rocco Forte Hotel De Rome Berlin is in Mitte, a short 6-minute walk from Museumsinsel Station and 2 minutes' walk from Gendarmenmarkt.

Rocco Forte Hotel De Rome Berlin Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Problems with bill on early morning checkout.
John, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

IDIT, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel in Berlin
Beautiful hotel near all of the museums and close to the cathedral, so great location. Phenomenal service, great food in the hotel, room was spacious, could have stayed much longer to enjoy all of the amenities. Highly recommended!
Andy, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ricardo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patricia L, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mats, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous hotel. Central location. Great facilities.
Susan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Robert, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This was the best hotel at which I can ever remember staying. What a fabulous week we had in every respect. The facilities are terrific. But most of all it was the caring and helpful and happy staff team that sticks with us in our memories
Frederick, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel would stay there again.
Robert, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Joseph, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Raffi, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

5 star all the way!!
richard, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Richard, 4-night trip
Verified Expedia guest review

10/10 Exceptional

shannon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Christos, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It’s the best hotel in Berlin: design, service and location.
Enrique, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

very good
Michael, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Arkadiusz, 3-night trip
Verified Expedia guest review

2/10 Poor

First time RF stay and wouldn’t return
Sadly this hotel and experience was nothing short of terrible. After checking in we didn’t get any information about facilities and was just told breakfast was at X time. The room was perfectly suitable - it wasn’t clear at all how to turn the light in the bathroom off so we slept with it on, the mirror was boiling hot so as a result the room was so humid and uncomfortable- we called in the morning to report it and then a knock at the door from a German maintenance man who was on the phone the whole time and no English spoken while I was trying to work not very friendly. I then spoke to the manager who seemed to not care and just offered a card for “next stay” for an upgrade. When checking out we got charged £70 for breakfast which we were told was included and the breakfast was not even worth £10 in my opinion. Coffee sour and food wasn’t quality. We actually checked into the titanic hotel next door. Half the price and double the quality. Such a shame for the most expensive hotel in Berlin.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Shaniqua, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Exceptional hotel
Centrally located, at walking distance to the museums' island and Brandenburg Gate. Tastefully interior decoration throughout – the large welcoming hall, the restaurant, hallways, and rooms. Our Deluxe Room was large, with a perfect bed, bathroom, and efficient, noiseless air conditioning. Very professional and helpful staff – thanks for the welcome and the credit. We had dinner at their restaurant – we enjoyed the well-prepared food, the wine, the service, and the whole atmosphere. I hope will come back again someday.
Marin, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is an excellent property to stay at. Top notch spa with attentive, caring technicians. Room was designed beautifully with great bathtub and nice linens. The front desk service is impeccable and the breakfast was very good. Nice lighting - Our bed was a tad bit firm for our taste, but overall everything was in great condition.
Roderic, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Incredibly unwelcoming
If you aren’t dressed “right” each staff member will ask you where you’re going and how they can help you leave the hotel. Never before have I been asked do many times why I’m at the hotel when I’m just trying to get to my room. I like to wear sandals and shorts since it’s summer. I’ve never felt so unwelcome before…or been apologized to so many times before because staff didn’t recognize I was a guest.
Jose, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nancy, 3-night trip
Verified Hotels.com guest review