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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property
Let the tropical bliss envelop you as you bask on pristine Arena Gorda Beach. Rejuvenate with hydrotherapy treatments and savor delicious meals.

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Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
Coffee shop
Lobby sitting area
4 bars/lounges, swim-up bar, poolside bar
Boating
Step into paradise at Hotel Riu Palace Punta Cana - All Inclusive, where white sand beaches and crystal-clear waters meet modern luxury. Unwind with a body wrap or treatment at Renova Spa, indulge in a meal at one of six on-site restaurants, and enjoy water sports like scuba diving or parasailing.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free breakfast
  • Bar
  • Gym
  • Spa
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 4 indoor tennis courts
  • Fitness center
  • Sauna

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Separate sitting area
  • Television

Room options

Available filters for rooms
Showing 29 of 29 rooms

Junior Suite, Connecting Rooms, Courtyard View (Superior, E)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 8
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | C)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (Superior, E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (Superior, E)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (U)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (L)

Highlights

Patio
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout drapes

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite

Living area | Flat-screen TV

Suite

  • Sleeps 2
  • 1 Queen Bed(s) OR 1 King Bed(s)

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000

What's nearby

  • Arena Gorda Beach - 8 min walk
  • Iberostar Golf Course - 6 min drive
  • Punta Blanca Golf Course - 6 min drive
  • Cana Bay Golf Club - 8 min drive
  • Cortecito Beach - 19 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Lobby Bar Fantasia - ‬7 min drive
  • ‪restaurante la isabela - ‬14 min walk
  • ‪Garden Grill - ‬7 min drive
  • ‪El Olivo Restaurant - ‬9 min drive

About this property

Hotel Riu Palace Punta Cana - All Inclusive

At Hotel Riu Palace Punta Cana - All Inclusive, you can hit the beach to play volleyball or relax in a sun lounger, plus you'll be within a 10-minute walk of Arena Gorda Beach. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and hydrotherapy. Dining choices include 6 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this all-inclusive property include a nightclub, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, German, Spanish

At a glance

DONE

Hotel size

    • 676 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
    • When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 21
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Parasailing
  • Scuba diving
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Fishing
  • Free use of nearby fitness center
  • Golfing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • 3 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • 4 indoor tennis courts
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Does Hotel Riu Palace Punta Cana - All Inclusive offer free cancellation for a full refund?

Yes, Hotel Riu Palace Punta Cana - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Hotel Riu Palace Punta Cana - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Riu Palace Punta Cana - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Hotel Riu Palace Punta Cana - All Inclusive?

No, this property doesn't have a casino, but Casino Avalon Princess (8-min drive) is nearby.

What is there to do at Hotel Riu Palace Punta Cana - All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Riu Palace Punta Cana - All Inclusive also has 4 bars, a nightclub, and a waterslide, as well as a sauna, a fitness center, and an arcade.

Are there restaurants at or near Hotel Riu Palace Punta Cana - All Inclusive?

Yes, there are 6 onsite restaurants.

Does Hotel Riu Palace Punta Cana - All Inclusive have any outdoor private spaces?

Yes, every room features a patio.

What's the area around Hotel Riu Palace Punta Cana - All Inclusive like?

Hotel Riu Palace Punta Cana - All Inclusive is a short 8-minute walk from Arena Gorda Beach and 8 minutes' walk from Splash Water Park. The local area is walkable and popular for its beaches.

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

Martine, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Vibe and Excellent Staff
Rooms felt spacious and were clean. Common areas too. We were able to find chairs at beach and the (multiple) pools. We did a sunset horseback riding tour (amazing), but other than that were entertained for our 3 full days and 4 nights at the resort. A small shopping lane with souvenir shops is available. The staff really was the highlight. Gracious, friendly, and very interested in making our stay great. They were always present when you needed something (not used to that in the US). Drinks were good and you rarely waited for someone to come by to ask if you wanted to refill - or pick another to try from the menu! I'd say the buffet area was always crowded. Restaraunts were worth doing as an option if you wanted that experience. Check the menus posted. One note- I did not realize you needed to turn in your key and pool cards to get a little ticket upon checkout. This is presented to the bell captain when your ride arrives. I'm used to leaving keys in room and taking off but that's not how it's done. Luckily this process didn't delay our departure to the airport.
Kristen, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Great Trip, Minor Complaints
Let me start off by saying my complaints are very minor compared to the wonderful stay we had. The property was gorgeous and the people were lovely. The food was okay, could be improved. And the checkout process was confusing, but I would still recommend it to everyone.
Raquel, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Randy, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect. Highly recomended
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rashaun, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Safe
Petru, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Really nice facility, lovely ambiance, lots to do, staff very nice, food quite good, with lots of options. We had a great time.
Marlon Alexander, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Karina Nereyda, 4-night trip
Verified Expedia guest review

4/10 Fair

Unfortunately I thought this was the adults only resort. The Riu hotels in Punta Cana are not affiliated which means you cannot visit another Riu property. Other Riu properties on this resort will not serve you free food or drinks and they are on the same resort.
ARNOLD, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

I stayed at the Riu for my husbands birthday. The hotel is very nice and clean. They did forget to decorate the room for the day I requested so I had to complain and they did it for the next day. The buffet and restaurants have very good food. Most of the staff is very nice. For the most part we had a great time. The entertainment was excellent and the RIU parties were so much fun. I do want to give a complaint about the transportation. I didn’t have a reservation because I failed to book it from the beginning with Expedia. however, that was not that big of a deal as we took a cab from the airport to the hotel without a problem. My issue is when we had to book the way back I had to speak with a rep from Destinations Services. First of all when you approach them they have bad attitudes and if you didn’t have a reservation they want to act like they don’t want to help you. The rep Oddell, when I was trying to explain my problem, he kept interrupting me talking over me with a very sarcastic and intimidating way about the way he speaks to you. Anyway, I booked the transportation back (private one) and on the day of my departure and the time of (3:30pm) I called because no one was there and he gets me confused and on the phone sounds so robotic telling me that the transportation is on the way because it was picking up more people. However, I reserved private transportation! He calls me back and told me that the transportation was cancelled and to look for other transportation.
Valeria, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Akelia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Nubia, 4-night trip
Verified Expedia guest review

6/10 Good

Yosmani, 7-night trip
Verified Expedia guest review

8/10 Very Good

Over all decent resort can use upgrades an better food no Dominican food in the whole resort not one restaurant in Dominican Republic
Dee B, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

A lot of variety of activities for all. The animators were very lively and wanted to ensure everyone had a great time.
Shirley, 4-night family trip
Verified Expedia guest review

4/10 Fair

The rooms smell like sewage. The rooms need upgrades. The bathroom shower need to be leak free no water running out on the sides . Not to much choices on the food . Breakfast was terrible.
Eric, 4-night family trip
Verified Expedia guest review

2/10 Poor

Overall horrible experience , I’ve stayed at the RIU in Bahamas and Jamaica and both exceeded my expectations. In Dominican Republic we had to change our room because the AC was leaking . The new rooms toilet clogged 3 times and they took over a hour to come fix it . Outlets did not work could only charge my phone in the bathroom . Some of the staff was racist in my opinion , wouldn’t serve my darker family and I’ll never go back the manager Wellington was no help and careless about our situation . Never again
Shadae, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved it
Argenis, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Property was very beautiful, the nightly entertainment on property was a bit boring however the Riu parties are amazing . If you want to go shopping or go off property ,taxi are readily available which you can book at front desk . The food wasn’t bad the buffet had variety of options including Dominican food .Their are other Riu hotels beside the Riu palace which you have access to , so you can also try their food if you want to. Rooms are stocked with , soda , alcohol and water ,which they do daily , housekeepers comes everyday to clean your room . However , my bathroom wall had a lot of mold , on the glass , around the pipes and in the creases , think they need to pay more attention when cleaning the shower , bleach and disinfectant can easily get those off .I did inform front desk about the dirty bathroom and the immediately offered to changed the room . Overall it was a nice hotel amazing service, will definitely go back in the future
Annette, 5-night romance trip
Verified Expedia guest review

6/10 Good

Our pillows and bed sheets had a bad smell to them from the humidity. Our clothes were wet from the humidity while hanging in the closet. The a/c unit was loud and sounded like a tractor. We enjoyed the beach, the staff was amazing and friendly, and the food was very good.
Jusuf, 7-night trip
Verified Expedia guest review

8/10 Very Good

Edmond, 7-night trip
Verified Expedia guest review

8/10 Very Good

Some issues with room, but they took care of immediately
Steven, 6-night romance trip
Verified Expedia guest review

8/10 Very Good

Nice staff and location
Nareshkumar, 5-night family trip
Verified Expedia guest review

6/10 Good

The room furniture is disgusting. The bed mattresses were molded, the couch was dirty, the shower rusted out and falling apart. The room is the worst. The rest of the property was enjoyable and the staff was friendly. But stay somewhere else because the rooms are horrible.
Torrey, 3-night trip
Verified Orbitz guest review