Portugal has always seemed like a country where customer service is spectacular, but this time it wasn't entirely the case. I can say that only the night staff had the kindness to provide pleasant service, and we felt welcomed. However, sadly, both the front desk and dining room staff during the small breakfast were somewhat rude. And customer service... not found!
Regarding the rooms, the bed is comfortable, and so are the pillows, but they don't provide everything necessary for making coffee. There’s a capsule coffee machine, but everything else is missing (cups, sugar, and spoons).
We had requested from reception that these be provided, but it seems the day shift forgot, as we had to go at night to request it again after realizing there was still nothing.
Lastly, they don’t have an iron for clothes, which was undoubtedly very inconvenient.
Something that also surprised us was the lack of parking spaces. Given the busy nature of the place, they had half of the small parking lot closed, supposedly for construction, though during the four days, we didn't see any. To make matters worse, the employees use the few available spots for their own cars.