bonito resort,hay playa privada,buen desayuno,la gente muy amable ,pasamos bien aca!
Yu Ting
Yu Ting,1 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025年1月5日
Não é um hotel para crianças
A proposta do hotel em meio a natureza é incrível. Uma experiência diferente de outros hotéis mais convencionais.
No entanto, não o achei preparado para famílias com crianças até 10 anos.
Não há nada destinado para os pequenos, o "espaço kids" nada mais é que mesinhas coloridas expostas. Bicicletas apenas para adultos. Atendimento no restaurante lento demais, comida estilo cozinha industrial. Falta qualidade de maneira geral em alimentação e sobremesa.
Talita Aparecida
Talita Aparecida,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月5日
Cesar Rafael
Cesar Rafael,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Súper agusto excelente vista
Francisco Javier
Francisco Javier,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月21日
Great staff not so great facility
The staff was absolutely incredible but the hotel itself had older facilities. The restaurant we wanted to go to was closed, the coffee bar wasn’t happening and didn’t have specialities coffee as it said. You had to pay for the coffee that was at the front even with an all inclusive. Pieces of the pool were falling off, the ceiling in the main restaurant was falling off , almost into my plate near the AC unit.
As I said, great staff not their fault but they need to maintain the premise
Shawna
Shawna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Wonderful Stay and Staff
When we first arrived, we had a couple of issues, but the staff and management were on top of it in no time. The staff was very welcoming and respectful. The room was comfortable and clean. We did some excursions through their travel shop. They were upfront for cost, but I will state that the ruins at Tulum are no longer run federally. We got to Tulum, it was very disorganized and a different price. When talking with other people at Tulum, we noticed that they were charged differently as well. Be aware of this. This has no reflection on the resort. The buffet served good food with a variety. We made reservations for both the Italian and Mexican Restaurants. Excellent service and food. The beach was clean and there were many areas where we could sit. There were two clean pools and on hot days, they were well used We were very happy we had the experience we did at The Reef Playacar Beach Resort & Spa. The resort is very family-friendly.
Michelle
Michelle,6 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月16日
Esperaba mas
No muy bien, recepción podría ser más amable e indicar a detalle lo que ofrecen. El desayuno muy bueno pero La comida / cena no muy buena. El personal en general muy amable pero por dos o 3 personas sin criterio o vocación de servicio empañan la percepción. Las camas hundidas malas, deberían mejorarlas.
Nicolas
Nicolas,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Maria De La Paz
Maria De La Paz,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
ERNESTO T
ERNESTO T,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月8日
Me gustó que está entre la
Selva
Javier
Javier,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月6日
Carlos Antonio
Carlos Antonio,6 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年11月6日
Been at this resort before and everything has declined since. Our entire group got hit by Norovirus, and the hotel was denying it existed. They took no measures to minimize the spread as it swept through the resirt. Our upgraded ocean view suite had a hole in the ceiling and water came in during rain, windows were not sealed to the walls so noise and heat came in, and the A/C did not work in the bedroom despite us requesting service and them saying it’s fixed. The buffet food is terrible and service has also declined since our last visit. We will not return to this resort.
Andreea
Andreea,10 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年11月5日
The setting if the property was beautiful. Jungle surroundings . The beach was beautiful too.
The staff were friendly.
The key issues were the buffet food selections were kinda mid and average.
The entertainment when we went
( Karaoke) Could have been much better . ( maybe have the song choices in a printout or have it digitized so people k kw what they can sing ) BUT even more important ,please get a few moniters, so that the person singing can hear them selves or change the direction of at least one of the speakers .
The biggest thing besides that was that after eating at the little food but beside the pool ( after realizing ...when it was already too late ) the Mayo at the food hut was left out ( NOT in ice at all )
I am pretty diligent was being safe but I let my guard done ...that mayo must have been out in the heat for sometime ...
I became very very ill . ( From all exits ugh )
I had Pepto Bismo ...NOPE not effective. The store at the resort closes ,leaving no options to get any Imodium. It was horrible. My husband ( thank God he's super) went out at around 1 am to go to a
7 /11 (all other options were closed). If I was the hotel I would definately make sure the front desk had a supply of Imodium ( even if nothing happens at the resort ,guests are out and I'm certain problems occur at times) At a min have that available .
I was so ill we missed our paid for tour the next day,it was very expensive. Luckily we could do it on our final day before our flight .
James
James,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月4日
Lo recomiendo
Muchas escaleras….
Antonio
Antonio,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Good place
Mikaël
Mikaël,6 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年11月3日
Rude staff, bad food, gave us the wrong room, got sick from the food horrible overall
Nubler Antonio
Nubler Antonio,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月3日
Excelente
María Dolores
María Dolores,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月2日
Arianna
Arianna,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月29日
ralph
ralph,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Excelente lugar muy tranquilo
Carlos Guillermo
Carlos Guillermo,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月27日
Nicolas P
Nicolas P,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
Traumhaftes Hotel
Wunderbares Hotel mit Regenwald- Hotelgarten, herrlicher Blick vom Restaurant über den Pool aufs Meer.. toller all inclusive Service, sehr nettes Personal. 1Punkt Abzug für Sauberkeit wegen der sehr schmutzigen Platzsets beim Frühstück, sonst tipptopp.
Werner
Werner,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
Nice people nice place... the food was ok ...we had a good time.