4/10 Fair
Feb 16, 2025
Not as advertised
We went for my son's 12th birthday. We were going to cancel the trip because the weather was supposed to be horrible all weekend. Bc it had an indoor pool (the entire reason I booked this bc my son loves to swim) I figured we would just relax and let them enjoy the pool. Upon check in, there was a giant sign saying the pool was closed. This wasnt advertised at all. I would have stayed elsewhere so we had activities to do for his birthday. I feel this was horrible of the hotel not to advertise this, and honestly feel like we deserve some of our money back. The front lobby also smelled off. When we went to go to sleep there was so much noise in the hallways that my 6 year old started to cry bc she couldnt fall asleep. Slamming doors and yelling until 1am. Our heat unit also made a horrible sound when it turned on that also woke us up continually. Breakfast was great. But they had half the dining room ripped apart with ceiling tiles down and water on the floor. Tears in the ceiling. Our key card for the room also had to be continually swiped for it to open the door. I didnt bother getting a new one since it was a one night stay thankfully
Liana
Liana, 1-night family trip
Verified Hotels.com guest review