We were a guest at this hotel over the weekend. This is our story.
Months ago I booked this room for my daughters 21st birthday. I let her choose anywhere in the US and she wanted to go to red rocks for a concert. I choose this hotel based on reviews so I want to add my experience.
We were delayed on our flight not once but 3 times. After arriving in Denver we then had a small issue at the rental car but was able to arrive around 1:30am. Upon arrival, Chris the late night auditor, told us that we were already checked in. Then, they didn't have any clean rooms, then no rooms at all. It's now closer to 2am and we were shipped off to a sister location in Littleton.
The next day after checking in we had a decent day but then we had to shower. Our room had 2 beds, 3 adult and 2 towels. My family went to shower and there wasn't any hot water. 2/3 adults were able to muscle thru a cold shower but when I got in the water was pure ice. When I got out. No towel. My husband went down to the front desk and asked a maid if we could get a towel. A big no. They didn't have any. The ones they had were for empty rooms and they were waiting on laundry service. Keep in mind it's well into the morning.
On his way back to the room he found and recorded some drug paraphernalia (for hard drugs) in the stair well.
We packed up and I went to a truck stop to shower. Returning only to waste time before our flight.
Chris, the night auditor,promised us some free days for our issues. I've contac