I booked 2 nights, my first trip to NYC. Hotel was in a great location to everything on my to-do list (Broadway/Times Square, Grand Central, Central Park, Empire State) and within walking distance from the greyhound station. I arrived early, bur my room was ready, so I was able to check in with no issues. The room waa small, but very clean and provided just enough space to do my daily hygene and change clothing. Bed was super comfortable. I couldn't hear any noise from outside, or even from other rooms or the hallway. The only issue I had was on the last night, the bedroom wall plugs lost power. It was a minor inconvenience, but since the bathroom plug still work, not a big deal. After check out, the staff put my luggage in a locked room so that I could finish my day without having to deal with it. During and after my stay, the staff happily assisted me in navigating my way around, and giving me ideas on great places to eat. If I ever find myself seeing another Broadway show, I'll be booking here again!