Pros:
Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service.
Delicious Food: Most of the meals were delicious.
Beautiful Beach: The stunning beach was right outside our room.
Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section.
Cons:
Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired.
Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue.
Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip.
Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised.
Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.