Thanks Valentin from Market restaurant. He was so welcome always the good recommendation, the good advice. My kids have spent as they have said the best vacation ever.
真實旅客
6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
Ivan
Ivan,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月5日
horrible management
While the all the inclusive aspect of the hotel was great, I was extremely disappointed in the hotels level or service. The hotel management staff has no compassion or care for guests and their experiences with guests who come to vacation. Due to misinformation from their team, I had a sour experience towards the end of my trip. I don’t think Hard Rock understands the experience from a guest, they really just throw their hands up and their policies are so black and white. The management team was not able to resolve my poor experience, and no courtesy was given. Not recommending to anyone.
Abigail
Abigail,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月25日
Georgina
Georgina,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月19日
Brisa
Brisa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月16日
Pedro
Pedro,7 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月12日
Hiren
Hiren,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月5日
Jose Narciso
Jose Narciso,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月4日
Do NOT stay here
I will NEVER stay at this hotel ever again. The food at 4 of the restaurants was terrible, I ended up with food poisoning for two days and when I asked to see a doctor they had me speak with their PR person who told me that they would charge me $200 to see someone. She then tried to tell me that my symptoms were probably related to dehydration. I told her that dehydration doesn’t cause all night vomiting and diarrhea. Then on the last day the same woman interrogated my young nieces about a small period stain left on one of the bed sheets and wouldn’t let us leave the hotel until they confirmed that it was in fact menstrual blood. This whole situation felt targeted and completely unprofessional. You couldn’t pay me to put up with this type of behavior
natasha
natasha,5 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月2日
Desde que llegamos le reportamos al Bell boy que la habitación olía a humedad, nos dijo que lo reportaría pero no fue sino hasta las 6:00 que llegaron 2 trabajadores a revisarlo, nos fuimos a cenar y al regresar a las 9:00 todo seguía igual.
Llamamos a recepción y nos dijeron que lo solucionarían pero no fue así, tuve que bajar a front desk y no fue sino hasta la 1:00 am que me dieron un cuarto nuevo, yendo 2 niñas de 9 y 11 años que no se pudieron dormir en su horario y al día siguiente no pudieron disfrutar su día por el cansancio.
Se supone que uno va a un hotel a descansar y paga para poder hacerlo y no fue así.
SETH
SETH,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月31日
Khaleef
Khaleef,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月27日
Shannon
Shannon,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月26日
Marisa R
Marisa R,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月23日
Gianira
Gianira,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月22日
Todo excelente, solo faltó protección para los escusados, aunque limpian constantemente, habitaciones impecables y el servicio de los anfitriones excelente.
Raquel
Raquel,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
We had an amazing time at Hard Rock hotel. Two families with 6 teens stayed for 7 nights. We loved the food choices and the cleanliness of the room and the different activities. They had pool parties. The hotel crews were amazing. They made us feel welcomed everywhere we go. By the 6 days, the servers already know us. The one thing I like about the hotel is also they don’t push you to buy time share or vacation time. They will assist you and help you to reserve car rentals or they will assist you to get medical care if you happen to be sick. My shoes were missing in the pool area and we reported it to the managements. They assigned people to investigate and they tracked down the shoes and found out who took it and confronted them and gave me back my shoes, that was an amazing experience. I would highly recommend this hotel! I will definitely stay again!
Kidest Gelagay
Kidest Gelagay,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
Excellent
Andy
Andy,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
Excelentes instalaciones, solo que había secciones del hotel con problemas de mantenimiento y goteras que pudieran causar accidentes, así mismo las habitaciones se pudiera percibir olor a humedad.
Alan
Alan,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月20日
Beautiful property, amazing customer service. Bar at the Adults only pool closed too early, at 5:00! Drinks were just ok but the food was really good.