Amazing stay! We love this resort. This was our second time here. We actually liked it better now that Lomas manages it. We stayed here back in 2021 when it was managed by Karisma. Overall, we like all of the improvements. We felt like they are embracing the Mexican culture and brought in some nice entertainment, food, and cultural experiences that are more Mexican. The drink quality went down a little bit compared to when Karisma managed it but we thought the food quality went up. The service from the staff is impeccable.
The property is older, but they keep it up and fix issues promptly. They even bought the property next-door and are growing palm trees and expanded the number of beach beds. We loved all of the activities and entertainment, and the spa was very relaxing. They added a beach barbecue towards the end of the property. The chef who runs it is from Argentina and it was amazing. We ate lunch there multiple times. We also loved the Mexican night on the beach. Love the late night tacos, the music, also love the lady who makes traditional Mexican food outside of the main buffet. Over the top awesome-We will definitely come back here again!
Tara
Tara,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 21 日
I like the food and the restaurants food and service was awesome. I like the pools and beds! The entrainment !!
Linda
Linda,6 晚好友同遊
Orbitz 真實旅客評語
8/10 非常好
2025 年 1 月 21 日
Excellent staff
Michael
Michael,10 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 20 日
Staff is wonderful. One of the best massages ever at the spa, I highly recommend!
Lots of food options, double check your reservations as we were accidentally booked for 2 different restaurants on the same night.
Rooms were a little outdated but we spent everyday on the beach in a bali bed. We'll definitely return!
Rachel
Rachel,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 18 日
All staff were extremely helpful and understanding. Some wait times for the restaurants were long so get reservations when you can. Did not wamt to leave
Tempest
Tempest,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
Thanks for accommodating my friend and i to stay on lower level next door to each other. As seniors felt very well loojed after . Thexroom was beautiful withca view
Amelia Doreen
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
Great vacation.. thx for accomodating a senior and her friend to stay next doir . The food andxservices were excellent
Barbera Christena
Barbera Christena,7 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 14 日
The people are so nice. Property is beautiful. And food is abundant. Drinks made as strong as you want them.
Lori
Lori,6 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 11 日
Jaclynn
Jaclynn,8 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 9 日
Everything was great: a well-run hotel, great service, excellent and helpful staff, and many different food options.
Alexandr
Alexandr,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 8 日
We stayed at the Palms. Great Restaurants, great bar tenders, great room service. The rooms were outdated but big. The walls are hollow, so you can hear everything at night. The staff drives golf carts past guests on the guest walk ways, so it's kind of annoying. This resort has a beach night club every night until midnight that can be heard on the entire resort. Good beach, Free beach chairs and beach beds. Great resort for the price!
Julie
Julie,5 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 7 日
This property was very clean and well manicured. There is lots to do on the resort but we found that it was difficult to know about these activities. The confusing part was the food. We found it difficult to find food consistently as either there were extremely long waitlists for the restaurants or they were closed. One night the seaside buffet and Mediterranean restaurants were both closed.
I think it is important to keep in mind that you are between Tulum and Playa Del Carmen so you need to take cabs (20-30min) to get to the towns and explore if thats what you’re into.
Lastly the resort really caters to the preferences of their visitors, namely music and food! There was no Mexican music and the food was hit or miss. Additionally there are not as many parties and dancing like other resorts, again if that’s what you’re into.
Overall very nice resort, would recommend if you just want to lay on a beach, drink and eat
Keeshan
Keeshan,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 7 日
If you want to experience a more quiet and tranquil holiday under a canopy of palm trees this is a must stay! Older resort with a eco vibe.
Jessica Marie
Jessica Marie,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 4 日
Anthony
Anthony,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 3 日
Very nice resort and overall a great vacation experience. We had the more inclusive package. All food, drinks, minibar and room service were included but we did tip.
Our room was nice, clean and comfortable. Staff around the resort work very hard to ensure guests have a great experience and keep the alcohol flowing. I was surprised at the quality of liquor available at the many beach bars and restaurants. The food was outstanding and you have some nice sit down dining options if you’re not a fan of buffets. Grab food from a beach grill or make a reservation for a top quality dinner. Only two of the many restaurants required reservations.
The grounds are beautiful and the beach is pretty good - parts have restricted access to the ocean but just walk down a bit and grab a sunbed or cabana. We rarely used the many pools because the beach experience was so easy. I appreciated the evening entertainment- bands, DJs or shows.
Overall I recommend this resort and would return. There were a few small inconveniences such as $40 for sunscreen at resort. The transfers to the airport were included but they sent us 5 hours before our flight. A catamaran snorkel trip is included which was fun - but you will also spend 4 hours of downtime on the beach. Pay attention when the travel guide explains the day. Bring a towel. The beach they take you to is lovely sugar sand and food & drink is included. We did pay extra for hydro therapy spa & beach massage at our resort which was nice!
Sharyl
Sharyl,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 30 日
We had a great time! Very friendly staff, all rooms and restaurants were clean. Highly recommend! We’ll for sure go back
Briana
Briana,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 28 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 12 月 28 日
Alexander
Alexander,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 23 日
Muy padre!!! Todo excelente!!! Y nos regalaron un upgrade!!! Realmente excelente hotel;!!! Una playa increíble!! Con miles de peces!! Nos ha encantado y hemos disfrutado muchísimo!!!
NOHELIA
NOHELIA,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024 年 12 月 22 日
I unfortunately got food poisoning and spent 8 days in my room. They were going to charge us for medication the dr prescribed even though they made me sick. Didn’t receive 100 us credit and my ocean view room had no ocean view
Shauna June
Shauna June,17 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 21 日
Half the staff tells you one thing and other tells you different. Spa staff will come around to try to sell you packages during breakfast, while laying out on beach and walking. Very obnoxious. The catamaran ride was great which was free. Maid staff never had a certain time- 7:30am, 8:30pm non stop. I ran back to room, didn’t hear women come in and I literally got scared thinking someone broke into room(husband was at bar). And everyday including the last 10 minutes waiting for cab, they continued to try to sell their memberships which is their version of time share.
Ginger Lynn
Ginger Lynn,9 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 17 日
Gorgeous grounds around the property, great beach and great food!
Melissa
Melissa,9 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 17 日
Very nice property, I liked that it was a lot of shade on the beach, many palm trees, Bali beds, palapas, nice gardens, good services. Our room was in building 37, renovated room.
The only things that need improvement is the buffet food in the morning especially, more variety needed!