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Palenque Casa Hotel BY HMC

4.0 star property
Escape to an upscale haven where you can soak up breathtaking views from the rooftop or relax by the pool. Treat yourself to rejuvenating spa treatments.

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Photo gallery for Palenque Casa Hotel BY HMC

Outdoor pool
Dining
Coffee service
Deluxe Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi
Standard Room | Bathroom | Shower, free toiletries, hair dryer, towels
In the heart of Cartagena, Palenque Casa Hotel BY HMC offers a luxurious retreat near Bocagrande Beach. Indulge in a rooftop terrace with breathtaking views, unwind at the spa tub or poolside bar, and rejuvenate with massages and treatments.

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Free parking
  • Pool
  • Spa
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Hot tub
  • Spa services
  • Airport shuttle
  • Beach shuttle
  • Cruise ship terminal shuttle
  • Limo/town car service
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Standard Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Twin Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Single Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Superior Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Deluxe Room

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk
  • Las Bovedas - 3 min walk
  • Clock Tower - 10 min walk
  • Cartagena de Indias Convention Center - 14 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Andrés Cartagena - ‬1 min walk
  • ‪Juan Del Mar Pizzeria Goumert - ‬3 min walk
  • ‪La Juma Barr Cartagena - ‬3 min walk
  • ‪Café Quindio - ‬3 min walk
  • ‪La Vieja Guardia - ‬3 min walk

About this property

Palenque Casa Hotel BY HMC

Palenque Casa Hotel BY HMC is just 2.9 mi (4.6 km) from the airport and offers a shuttle (available 24 hours). Guests can grab a bite to eat at the restaurant, or indulge in massages, facials, or body scrubs. Other highlights include an outdoor pool, a rooftop terrace, and a bar/lounge.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 16 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time ends: anytime
    • Minimum check-in age: 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
    • Cruise terminal shuttle*
DONE

Offsite

    • Beach shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception

Traveling with children

  • Children stay free (see details)

What to do

  • Beach shuttle (surcharge)
  • Beach nearby
  • Bicycle rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)

Facilities

  • Built in 1960
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool
  • Spa services
  • Hot tub

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 60000 per room (roundtrip)
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Beach shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for COP 80000 per day
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards.

Also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Frequently asked questions

Does Palenque Casa Hotel BY HMC offer free cancellation for a full refund?

Yes, Palenque Casa Hotel BY HMC does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palenque Casa Hotel BY HMC?

Yes, there's an outdoor pool.

Are pets allowed at Palenque Casa Hotel BY HMC?

Sorry, pets aren't allowed.

Is parking offered on site at Palenque Casa Hotel BY HMC?

Yes, there's free self parking.

Is airport shuttle service offered by Palenque Casa Hotel BY HMC?

Yes, an airport shuttle is available. The charge is COP 60000 per room roundtrip.

What are the check-in and check-out times at Palenque Casa Hotel BY HMC?

Check-in ends: anytime. Check-out time is 1 PM.

Is there an onsite casino at Palenque Casa Hotel BY HMC?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.

What is there to do at Palenque Casa Hotel BY HMC and nearby?

Have fun during the warmer months with activities nearby such as cycling. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Palenque Casa Hotel BY HMC also has spa services.

Are there restaurants at or near Palenque Casa Hotel BY HMC?

Yes, there's an onsite restaurant.

What's the area around Palenque Casa Hotel BY HMC like?

Palenque Casa Hotel BY HMC is a short 3-minute walk from Walls of Cartagena and 10 minutes' walk from Clock Tower.

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Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

Veel ruimte en sfeer in dit hotel.
Op de grote binnenplaats kun je heerlijk zitten tussen de palmen of zitten in het lauwe water van de 2 zwembandjes. De kamers zijn ruim en kleurrijk. Ongevraagd werden we van standaardpakket naar luxe kamer met kingsizebed geüpgraded. Zelfs een bank erbij en een goedwerkende airco. Het ontbijt is geen buffet zoals in de omschrijving staat. Je moet zelf de slappe koffie pakken. Dan krijg je een sapje, 2 geroosterde boterhammen en een gebakken eitje. Verwacht daar niet teveel van. Kwartiertje lopen naar de sleutelpoort maar om de hoek kun je prima eten. Engels spreken ze niet maar zeer hulpvaardig. Ze regelen een busje voor je van hotel naar hotel in Santa Marta. Goede deal voor 27 euro!
Hendrik, 1-night trip

8/10 Very good

Very good location though difficult to find a parking spot
Eduardo, 1-night trip

8/10 Very good

A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
2-night trip

10/10 Exceptional

Amazing experience
This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stephanie, 2-night trip

6/10 Good

Nice staff. All rooms needs fixing.
Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.

8/10 Very good

Nöjd!
Det är ett fantastiskt litet hotell och de ger bra service exempelvis gör de frukost efter önskemål och hjälper till med det du behöver. Städningen blev sämre över tid och jag bodde där i 21 dagar, fick fråga efter handdukar lite då och då och duschen fungerade inte riktigt som den skulle då munstycket var trasigt. Två fungerade inte heller då den inte hade några kanaler/signal. Men alla i personalen är supergulliga även om de inte pratar särskilt mycket engelska. Skulle absolut rekommendera att bo där och skulle själv göra det igen när jag åker tillbaka till cartagena.
Emelie, 21-night trip

8/10 Very good

Highly recommend !!!
The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Peter , 7-night trip

8/10 Very good

Trevlig vistelse
Hotellet låg perfekt i gamla staden med gångavstånd till det mesta, bara någon gata ifrån alla barer och restauranger. Tryggt område och hjälpsam personal. Rummen var fräscha och låg på en mysig innegård.
8-night trip

10/10 Exceptional

We really enjoyed our stay! well located, great service, excellent breakfast!
Véronique, 5-night trip

6/10 Good

buena ubicación
Un lugar de cierta comodidad y sobre todo ubicado en un barrio ideal dentro de la ciudad amurallada, barrio pintoresco, limpio, infinidad de restaurantes para todos los gustosa y pocas cuadras del centro.
Leonardo, 2-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Mas o menos
El Hotel necesita más limpieza, es muy incómodo y el desayuno es pobre, baño muy pequeño. El wifi y la televisión por cable es pésima se cae constantemente.
DOUGLAS, 4-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Hermoso hotel en la ciudad amurallada!
Estuvimos seis noches en Casa Palenque hotel, hermoso hotel, la atención es excelente el personal muy amable y con una decoración bella, tiene todas las comodidades y una ubicación execelente. Luego nos fuimos a Barú e Islas del Rosario y cuando regresamos a Cartagena volvimos a alojarnos aquí unas tres noches más. Muy recomendable!!!
Dolores, 4-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Beautiful and cozy, great Walled City location.
I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Brittney, 5-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Arja, 6-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Habitacion comoda
Me parece un hotel comodo bien ubicado buen precio, los muchachos de la noche muy atentos, elegí la habitacion de cama king fue la mejor elección habitacion amplia cama comoda, si piensan en un hotel para dormir y estar afuera todo el dia este es el hotel
ELY DANIEL, 3-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

No hicieron la reserva, aún cunado estaba pagada en su totalidad e intentaron enviarnos a un hotel fuera de la ciudad en un barrio peligroso
5-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Got switched at the last minute
The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
2-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Decepção
Hotel mais parecido com uma pousada Instalações precárias. Anúncio fala q possui água quente ,mas não tinha O bom do hotel e a localização e os funcionários . Em destaque José.
This review was submitted before 2018 and has not been verified.

8/10 Very good

I recommend
Hotel was good and convenient. Near to airport
This review was submitted before 2018 and has not been verified.

4/10 Fair

Não recomendo
A reserva falava de um quarto com janela para o jardim primeira mentira!!!O quarto não tinha janelas tinha uma porta de madeira LOTADA de cupins que se abrisse todos iam me ver lá dentro sem nenhuma privacidade!!!O quarto sujo tive que pedir para limpar os restos que os cupins deixavam !!!NOJENTO!!! Café da manhã bem limitado . Não recomendo!!!
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Gran hotel
El hotel es muy acogedor y su ubicación es inmejorable, la atención de todo el personal es muy buena, lo recomiendo totalmente, volveré con seguridad
This review was submitted before 2018 and has not been verified.

8/10 Very good

Funcionários da recepção atenciosos e boa localização. Café da manhã pobre e, mesmo sendo servido até às 10h, às 9:30 h os funcionários começavam a retirar os poucos itens e ficavam de mau humor com qualquer coisa que fosse solicitada
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Great place and staff
Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.
This review was submitted before 2018 and has not been verified.

6/10 Good

Clean, safe hotel conveniently located.
The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice place to stay
Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.