At Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll be just a 5-minute drive from Akumal Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body treatments, and mani/pedis. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A golf course and a fitness center are offered, and in-room conveniences include refrigerators and microwaves.
Languages
English, French, Spanish
At a glance
Hotel size
20 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Children's club*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Transfers
Airport shuttle*
Offsite
Free beach shuttle
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Beach bar
Coffee shop
Traveling with children
Children's club (surcharge)
What to do
Beach club (surcharge)
Free beach shuttle
Ecotours
Pro golf lessons
Scuba diving
Snorkeling
Surfing/body boarding
Windsurfing
Beach nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Hair salon
Free beach shuttle
Beach sun loungers
Beach umbrellas
Golf cart on site
Golf clubs on site
Pool loungers
Pool umbrellas
Facilities
Built in 2014
Safe-deposit box at front desk
Garden
Terrace
Fitness center
Golf course on site
An outdoor pool
Full-service spa
Golf clubhouse on site
Golf pro shop on site
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Ceiling fan
Coffee/tea maker
Iron/ironing board
Sleep well
Soundproofed rooms
What to enjoy
Private indoor spa tub
Balcony or patio
Individually furnished and decorated
Separate dining area
Separate sitting area
Freshen up
Private bathroom
Jetted bathtub
Shower only
Hair dryer
Towels
Stay connected
Free WiFi
Food and drink
Full-sized refrigerator/freezer
Microwave
Kitchen
Stovetop
Oven
Toaster
Cookware, dishes, and utensils
More
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Luxury Bahia Principe Sian Khaan. Services include body treatments and manicures and pedicures. The spa is open daily.
Fees & policies
Refundable deposits
Deposit: USD 250 per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 20 to 20 for adults, and USD 10 to 10 for children
Airport shuttle service is offered for an extra charge
Children & extra beds
Children's club access is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Also known as
Bahia Principe Vacation Rentals Residences House Akumal
Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts Hotel
Frequently asked questions
Does Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts offer free cancellation for a full refund?
Yes, Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts?
Yes, there's an outdoor pool.
Are pets allowed at Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts?
Sorry, there's no onsite parking at Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts.
Is airport shuttle service offered by Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts?
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Check-out time is noon.
What is there to do at Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts and nearby?
Have fun with onsite activities like windsurfing, snorkeling, and surfing, and practice your swing at the golf course. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts also has a fitness center and private indoor spa tubs, as well as a garden.
Are there restaurants at or near Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts?
Yes, there's an onsite restaurant.
Does Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts have rooms with private spa tubs?
Yes, each room has a private indoor spa tub and a jetted bathtub.
Does Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and cookware.
Does Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts like?
Bahia Principe Vacation Rentals - Quetzal - 1-Bedroom Apts is a short 9-minute walk from Riviera Maya Golf Club and 9 minutes' walk from Aktun Chen.
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
7.8/10
Staff & service
6.6/10
Amenities
9.0/10
Property conditions & facilities
Reviews
2/10 Poor
Feb 24, 2022
Rude staff, I rented a hotel price arbnb place and I thought I was renting a hotel room. No service, noone came to take out trash and noone came to bring an extra roll of toilet paper. When asked if we can acess the pools - hard NO … when asked why- Well since last year we changed our policy but we haven’t changed the information online, and we need DAILY PASS OF $60-$100 depending which pool. Very misleading. When asked about hot water - we will fixed and they never did.
Sinisa
Sinisa, 4-night family trip
Verified Expedia guest review
6/10 Good
Feb 11, 2022
Verified traveler
3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jan 2, 2022
Sergio
Sergio, 2-night trip
Verified Expedia guest review
4/10 Fair
Jan 1, 2022
The a/c didn’t work, there was no hot water, so we had to take cold showers. Also to tram in the community never came to that area unless you asked to be dropped off. The bed was a little hard as well. The property was very nice, just basic amenities like A/C and hot water should always be available. I would not stay at the Queztal properly again.
JOI
JOI, 2-night romance trip
Verified Expedia guest review
4/10 Fair
Jun 22, 2021
If you decide to get this apartment make sure you rent a vehicle everything is far and the restaurant available closes at 6:30pm.
Very quite peaceful make sure to get with the property manager for you access code and keys. While we stayed there we saw 2 other groups struggling with the issues we had. taxi are very pricy,we didn't get a code until the following day for 1 apt we rented3 .The thing i loved was it was very private noone is allowed in without a code no exceptions you are safe.
Verified traveler
3-night family trip
Verified Orbitz guest review
2/10 Poor
Apr 20, 2021
Not at all what is advertised. It is terrible service and not as advertised
Verified traveler
4-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 4, 2021
The property was beautiful. Great security and the staff was amazing.
Verified traveler
7-night romance trip
Verified Orbitz guest review
10/10 Exceptional
Feb 18, 2020
seyed mohammadreza
seyed mohammadreza, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 2, 2020
totally amazing
best hotel ever!!! so gorgeous. friendly staff, great vibes only :) beautiful and reasonably priced. sooo much to do. I could have stayed a month
Tiffany
Tiffany, 3-night trip
Verified Hotels.com guest review
6/10 Good
Nov 19, 2019
The amenities and the outdoor property are great. Gym is nice and pool is beautiful, both of which you have to drive or shuttle to if you stay in the Quetzal area of the property- not a problem in my book. I'm giving this property 3 stars because
1. There were no check-in instructions provided and this property has at least 3 entrances. It took me about 45 min to find where I was supposed to check in.
2. When I finally got into the condo, it smelled like a mix of stale cigarette smoke and mold. The smell did not subside throughout the entire weekend, luckily I only slept there because I had a lot of wedding activities off site.
3. There was barely any hot water in the condo. It ran out before I could even shave my legs in the shower. Which ultimately rendors the back porch jacuzzi tub useless - #1 reason I chose this place was the tub - unless you boil multiple pots of water and take a soak midday when the temperature was hot. Yes- I did both of these things after my morning workout, and the water was still lukewarm at best.
4. There was a lot of mold in the shower and the floors felt like they had not been swept in months. I had to wear shoes throughout the entire condo.
When mentioned the cleanness and smell to the person when I was checking out, all he said was "ok".
The neighborhood and facilities were great which is the only reason I would possibly ever give this place another chance, although I suspect there are other resorts around who offer the same amenities.
Verified traveler
2-night trip
Verified Orbitz guest review
10/10 Exceptional
Aug 6, 2019
The apartment was beautiful, full equipped to cover all the needs for a couple, the place is peaceful, the jacuzzi works great! I can’t wait to go back next days off and visit there again!
Verified traveler
3-night family trip
Verified Orbitz guest review
10/10 Exceptional
Apr 25, 2019
We liked the location on the golf course and it had easy access with transport to the beach.
Verified traveler
2-night romance trip
Verified Expedia guest review
8/10 Very Good
Mar 9, 2019
Clean and nice
Very clean, nice resort. The staff were all friendly.
Verified traveler
1-night romance trip
Verified Hotels.com guest review
8/10 Very Good
Mar 6, 2019
Araceli
Araceli, 3-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 30, 2018
Perfect way for extended vacation.
Bahia Principe Residants is an excellent set-up; meticulously maintained ground, super curtious and helpfull staf, very efficient transportation and acces to six 5 star hotel amenities.
Ozay
Verified Hotels.com guest review
8/10 Very Good
Mar 6, 2018
Clean comfortable apartment
Overall experience was good however you are away from the main shuttle area to the beach so be prepared to walk. There are shuttles to the apartments but quicker to walk than wait for a shuttle. If you are planing on making your own meals come prepared as there are no grocery stores anywhere close even if you had a vehicle.
Quiet area for relaxing.
oldfolks
oldfolks, 4-night trip
Verified Expedia guest review
2/10 Poor
Jan 14, 2018
worst service - very bed food
mehmet
mehmet, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
Jan 11, 2018
Many issues,Bahia Principe is horrible nightmare !
Bahia blames the guest for not knowing that they should not expect transportation to the condo, toilet paper or shampoo. We did not stay at Quetzal. We were placed at the Terrazzo building and were told we would enjoy the newer building. The condo smelled like a dead animal in the bathroom which turned out to be a moldy washing machine. No one could figure this out much less solve the issue until I figured it out myself and ran the machine after several days of trying to get them to get them to address this.Some upgrade- it was awful! This luxury resort was inhospitable and deaf to our complaints and needs. Bahia blamed us and the "owner" for not informing us of the way things were. We were freezing cold and unable to obtain a blanket, We had maid service some days but they would not replace toilet paper or shampoo when we ran out on day three. The toilet broke. We had our 9 year old with us and it was a challenge to meet her basic needs. DO NOT STAY HERE
Mo
Mo, 6-night trip
Verified Expedia guest review
4/10 Fair
Jan 7, 2018
They don’t supply toilet paper or blankets
We didn’t get blankets the first night we were there. We called and asked but were told the person who had the key had gone home for the night and we wouldn’t be getting blankets for the night. The next morning they offered to comp us the first night due to us not having blankets.
We later found out that the person who offered us the free night was not authorized to do so. So the management was just lying about the free night.
The property is pretty nice, but the management of the property really lets you down.
Adam
Adam, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 18, 2017
Good, should work on check in service.
Clean and comfortable. Luxurious but not in excess, easy beach access (it's not at the beach, but on the other side of the highway, but they manage to make it simple to get there with or without car). The terrace is fantastic, nature around is terrific.
They made us wait around 25 minutes before receiving us for check in and when the lady was finally ready she took off to the loo without even saying good morning, so we waited other 5 minutes without a word said.
Verified traveler
1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Nov 17, 2017
Nice room but far from the beach
The room was nice and clean. From the photo advertisement we expected that we would be able to see the beach from our room, however, this apartment was on the opposite of the high way where there was the beach. To access to the beach have to take a shuttle/golf car/a private car. Check-In and Check-Out office opened from 8.30am to 8pm only.
Phengphaivanh
Phengphaivanh, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2017
Great place for families!
My wife, teenage daughter and I stayed at the RESIDENTIAL end of this mega complex for 3 nights. We loved the amenities, cleanliness and friendly staff throughout the resort. There really is no need to leave the resort as there are activities for the A.M. hours and great entertainment for all ages in the P.M. hours.
The only complaint we had was a lack of signage. Because we rented a car during our trip we drove to the resort and had to find our way to the residences which are on the other side of the regular hotel rooms. When we asked the staff to direct us they did not know where the residences where!
Other than that our stay was lovely!
Jorge
Jorge, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 2, 2017
Beautiful place
Excellent facilities, amazing place,,really beautifully,,A car as. Must though
Verified traveler
3-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Aug 24, 2017
Very beautiful condo
Excellent location very private access to many pools and restaurants
Verified traveler
3-night trip
Verified Expedia guest review
4/10 Fair
Aug 3, 2016
Far away from the beach
Despite what the pictures show, the room was very far away from the beach. The beach is across a huge road and the only way to get there is via a golf cart (over 5km away). It's about a 15 minute walk to the closest lobby and at least another 15 minutes of waiting for a golf cart and being transported to the beach. The hotel itself is also in an isolated area - not within walking distance of any markets or any other public beaches.
The apartment rentals did not feel as they were a part of the hotel. When we checked it, the staff at the hotel did not even know where the apartments were. We also did not receive the services of the hotel as the hotel staff kept pointing out that the hotel and the apartment rentals are separate companies - not even toilet paper.
We felt that the accommodation was overpriced for its service and location as there were other hotels in the area for the same or cheaper price much closer to the beach with the comforts of an actual hotel rather than apartment rentals. After the first night, we tried to cancel and get a refund but were only able to get a 50% refund. It was a rather disappointing experience overall.