Mackay Enertainment and Convention Centre - 11 min walk - 0.9 km
Caneland Central - 2 min drive - 2.1 km
Bluewater Lagoon - 2 min drive - 2.0 km
Harrup Park - 3 min drive - 2.1 km
Mackay Base Hospital - 5 min drive - 4.0 km
Getting around
Mackay, QLD (MKY) - 8 min drive
Mackay Station - 7 min drive
Mapalo Station - 17 min drive
Aminungo Station - 20 min drive
Restaurants
McDonald's - 8 min walk
The Grazing Goat Cafe - 10 min walk
Palace Hotel - 10 min walk
Burger Urge - 4 min walk
Zambrero - 10 min walk
About this property
Oaks Mackay Carlyle Suites
Enjoy your visit to Mackay with a stay at Oaks Mackay Carlyle Suites.
Languages
English, French
At a glance
Hotel size
39 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
Special check-in instructions
The property charges 1.5 percent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Wheelchair-accessible parking on site
Onsite parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Room service (limited hours)
Services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
1 building/tower
Built in 2015
Safe-deposit box at front desk
An outdoor pool
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-width doorways
Room amenities
Be entertained
DVD player
LED television
Cable TV channels
Home comfort
Air conditioning and heating
Electric kettle
Iron/ironing board
Dryer
Laundry detergent
Sleep well
Bed sheets provided
What to enjoy
Balcony
Freshen up
Shower only
Shampoo
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
Microwave
Free tea bags/instant coffee
Fees & policies
Refundable deposits
Deposit: AUD 1 per stay
Optional extras
Credit card charges are subject to an extra charge of 1.5 percent
Children & extra beds
Cribs/infant beds are available for AUD 20 per night
Policies
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel
Frequently asked questions
Does Oaks Mackay Carlyle Suites offer free cancellation for a full refund?
Yes, Oaks Mackay Carlyle Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Oaks Mackay Carlyle Suites?
Yes, there's an outdoor pool.
Are pets allowed at Oaks Mackay Carlyle Suites?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Oaks Mackay Carlyle Suites?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 10 AM.
What is there to do at Oaks Mackay Carlyle Suites and nearby?
Oaks Mackay Carlyle Suites has an outdoor pool.
Does Oaks Mackay Carlyle Suites have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Oaks Mackay Carlyle Suites like?
Oaks Mackay Carlyle Suites is in the heart of Mackay, a short 11-minute walk from Mackay Enertainment and Convention Centre and 9 minutes' walk from Ken Burgess Orchid House.
Oaks Mackay Carlyle Suites Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very Good
Dec 8, 2024
JP
JP, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 17, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
6/10 Good
Sep 18, 2024
The overall interior was very unwelcoming - dark and dingey.
Dodie
Dodie, 1-night trip
Verified Wotif guest review
8/10 Very Good
Jul 31, 2024
Nice place, good value for money.
Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it.
Would stay here again for the convenience on my next visit.
Anthony
Anthony, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jul 29, 2024
Helped me with an early check in
Emma
Emma, 1-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 26, 2024
Emma
Emma, 1-night trip
Verified Expedia guest review
8/10 Very Good
May 27, 2024
Adam
Adam, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
May 10, 2024
Nicole
Nicole, 2-night trip
Verified Wotif guest review
10/10 Exceptional
May 6, 2024
Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!
Lauren
Lauren, 1-night family trip
Verified Expedia guest review
8/10 Very Good
Feb 27, 2024
The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.
Garry
Garry, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
Feb 11, 2024
We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.
Paul
Paul, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
Jan 15, 2024
Nicole
Nicole, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jan 14, 2024
Verified traveler
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 14, 2024
This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats
Cassandra
Cassandra, 2-night family trip
Verified Expedia guest review
6/10 Good
Dec 1, 2023
Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms
Daniel
Verified Expedia guest review
8/10 Very Good
Nov 27, 2023
Booking and check-in were straight forward, easy and professional.
Room: clean with exception of crockery (dishes) and glasses, which we had to wash. This may be a consequence of only a single sachet of dishwashing liquid and a single dishwasher capsule being provided for multi-day stays. Maybe the hotel would consider providing sufficient washing liguid/capsules for length of stay.
Overall, the apartment was very clean, well appointed and quiet.
We would recommend this property, and will stay again.
Check Out: straight forward with no delays.
Tony
Tony, 3-night romance trip
Verified Expedia guest review
6/10 Good
Nov 25, 2023
The position was not good. Bit of a walk to go anywhere
Nick
Nick, 2-night business trip
Verified Expedia guest review
8/10 Very Good
Nov 25, 2023
Unit had everything we needed for our stay
Michelle
Michelle, 2-night family trip
Verified Wotif guest review
8/10 Very Good
Sep 22, 2023
It suited our stay
Kathy
Kathy, 1-night trip
Verified Wotif guest review
6/10 Good
Sep 12, 2023
Peter
Peter, 2-night trip
Verified Wotif guest review
10/10 Exceptional
Aug 21, 2023
This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time
Tim
Tim, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
Aug 21, 2023
Friendly helpful staff at reception who went above and beyond to cater for my needs
Tim
Tim, 2-night romance trip
Verified Wotif guest review
8/10 Very Good
Jul 27, 2023
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.