8/10 Very Good
Dec 5, 2023
Good and bad
In August we booked for a 3 night stay in November as part of our honeymoon tour of SEnegal. We booked and paid for a superior double bungalow.
On arrival they had no record of our booking but I was able to verify booking by showing my booking details and receipt on my phone.
They told us that we could have the booked room for one night only as it was booked for someone else for the second two nights.
They offered us a basic cabin and this is what we accepted as we did not want to take the room we had actually booked for one night and then have to move. We were unable to get through to hotels .com at the time. When I did get through the following day they took the details and said they would get back to me. I believe they did try but Wi-Fi signal and network connection was poor throughout our stay.
We were not satisfied to have to stay in a basic room, however the staff went out of their way to make our stay comfortable. We had a car accident 2 days before this and as a result of injuries I was unable to climb the steep stairs to the restaurant. The staff served all our meals in the bar and we are very grateful for this. the food was good.
The room, though basic was comfortable and the environment is beautiful. we enjoyed our stay despite the problems.
Finally we recieved an e mail from hotels.com that this booking was cancelled and asking us to call. We did try to call again but were unable to get through
Penelope
Penelope, 3-night trip
Verified Hotels.com guest review
