WARNING: The customer service is unforgivably inadequate. I wanted to avoid leaving a bad review and gave the lodge one month to respond to six separate complaints I filed (two in person, two over the phone, and two over email). This was my last resort but let it speak to their lack of commitment to make things right.
We stayed here in late September 2024. The room was adequate, but on our second day, we found a dead, rotting bird under our bed. Upon finding the bird, we disposed of it and kindly asked that the staff clean our room while we were out for the day. When we got back, nothing was touched, no one had cleaned, and we had to sleep with the bugs and smell of decay.
At checkout, the front desk told us the manager would contact us to make things right. After one week, I received no response. I placed two calls requesting they follow up, and got false promises saying they were going to call back later that day. In the following month, I emailed twice requesting a follow up. Nothing.
This is bad service. No other way to say it. Very disappointed. To the lodge: Again, I was hoping to receive a follow up, after which point I would leave a review highlighting the positive impact that communication had on me. One month is plenty of wiggle room, thought I was being fair.