I like this hotel, the staff is nice and the prices are good.
Juanita
Juanita,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月25日
Stay here if you like SLEEPLESSNESS!
The faucet was moving around as I tried to wash my hands. The AC had visible broken parts, was making a lot of noise without effectively venting cold air.
The refrigerator was making a lot of noises. I tried to see if I can adjust the leg (by turning them to see if it would level on the ground) but no such luck. It was just shaking. Between the noise levels of the AC and the refrigerator I was not able to sleep. Next day I asked for a different room for I was going to be there for another 4 nights!
The Hindu accent speaking girl at the reception strait out said no before I even finished speaking! I asked to speak with her manager which apparently she was listening in on the conversation stepped right up and said she has no other room available! The only one she has is one without a refrigerator on the 3rd floor! (No elevators in this place) I told her refrigerator is advertised on their own website as part of the “standard items” that is included in their rooms! She said “No”.
So I said if you can’t provide me a quite room with the standard equipment on the east side of their building (where the sun is not hitting the room directly and making it too hot to sleep in), on the lower floor (I am disabled and asked to be on the ground floor) then I said refund me my entire booking (for I was not informed the room would be hot and noisy that will keep me up all night) and I will leave! She told me to go within 1/2 hours then she will fully refund me! Which they didn’t!
Oya
Oya,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月20日
I was not informed up front that I would need to request cleaning service myself. Also we had literally no wi-fi, it was constantly disconnecting