The staff at this hotel is wonderful—very kind, helpful, and genuinely sweet. The location is perfect for travelers arriving by train or anyone who wants to explore a walkable area. Most major sites are within a 15-minute walk, many just 6 minutes away.
Unfortunately, my room fell short in three critical areas: breakfast, Wi-Fi, and air conditioning. The hotel does not offer breakfast at all, despite listings that suggest otherwise—this needs to be updated on the hotel’s website and on Expedia. There is no kitchen or food service, which is important to note for travelers who rely on hotel dining.
I tried to endure the 90°F (32°C) room temperature on the first night, but when the Wi-Fi went down the next day (while the room was still uncomfortably warm), I had to request a room change so I could continue planning my trip. I was relocated from my paid deluxe double to a much smaller single room with a twin bed—half the size in both sleeping space and bathroom.
I’m disappointed that the hotel is refusing to offer any reimbursement—not even partial—for the lack of Wi-Fi, air conditioning, or breakfast, or for the fact that I was downgraded to a significantly smaller room despite having paid for a larger one. The front desk staff deserves five stars; the hotel itself four stars; amenities deserves two.