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Express Inn - Cebu Hotel

3.0 star property
Hotel with restaurant, near SM City Cebu

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Photo gallery for Express Inn - Cebu Hotel

Soundproofing, free WiFi, bed sheets
Reception
Superior Double Room | Soundproofing, free WiFi, bed sheets
Exterior
Lobby
At Express Inn - Cebu Hotel, you'll be just a 5-minute drive from SM City Cebu and Waterfront Cebu City Casino. Guests can indulge in massages, and Sammys Cafe serves breakfast, lunch, and dinner. Also, Ayala Center and Colon Street are just a 5-minute drive away.

Reviews

6.0 out of 10
Good

Popular amenities

  • Non-smoking
  • Free parking
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Main amenities (8)

  • Daily housekeeping
  • Restaurant
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • ATM/banking services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Free self parking
  • Soundproofed rooms

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Double Room

Superior Double Room | Soundproofing, free WiFi, bed sheets

Superior Double Room

Highlights

Soundproofed
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Soundproofing, free WiFi, bed sheets

Superior Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
Desk
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

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Reception

Cebu Family Suites powered by Cocotel

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 50 reviews
The price is NT$910
NT$1,117 total
includes taxes & fees
May 4 - May 5
Cebu Family Suites powered by Cocotel
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About the neighborhood

Map
M.J. Cuenco Avenue, Mabolo, Cebu City, Cebu, 6000

What's nearby

  • SM City Cebu - 4 min walk - 0.4 km
  • Ayala Center - 19 min walk - 1.6 km
  • Cebu Business Park - 3 min drive - 1.8 km
  • Waterfront Cebu City Casino - 3 min drive - 2.1 km
  • Colon Street - 4 min drive - 2.5 km

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 32 min drive

Restaurants

  • ‪Jollibee - ‬7 min walk
  • ‪KFC - ‬7 min walk
  • ‪Luy's Classic Tea House - ‬7 min walk
  • ‪Zubuchon - ‬7 min walk
  • ‪Joven’s Grill - ‬5 min walk

About this property

Express Inn - Cebu Hotel

At Express Inn - Cebu Hotel, you'll be just a 5-minute drive from SM City Cebu and Waterfront Cebu City Casino. Guests can indulge in massages, and Sammys Cafe serves breakfast, lunch, and dinner. Also, Ayala Center and Colon Street are just a 5-minute drive away.

Languages

English, Filipino

At a glance

DONE

Hotel size

    • 84 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 12:30 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Elevator

Room amenities

Be entertained

  • 24-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free newspapers
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

Sammys Cafe - This café serves breakfast, lunch, and dinner.

Fees & policies

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International

Also known as

Express Cebu
Express Inn Cebu
Express Inn Cebu Hotel
Express Inn Hotel
Express Inn Cebu Hotel
Express Inn - Cebu Hotel Hotel
Express Inn - Cebu Hotel Cebu City
Express Inn - Cebu Hotel Hotel Cebu City

Frequently asked questions

Does Express Inn - Cebu Hotel offer free cancellation for a full refund?

Yes, Express Inn - Cebu Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Express Inn - Cebu Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Express Inn - Cebu Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Express Inn - Cebu Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 12:30 PM.

Is there an onsite casino at Express Inn - Cebu Hotel?

No, this hotel doesn't have a casino, but Waterfront Cebu City Casino (3-min drive) is nearby.

Are there restaurants at or near Express Inn - Cebu Hotel?

Yes, there's an onsite restaurant, Sammys Cafe.

What's the area around Express Inn - Cebu Hotel like?

Express Inn - Cebu Hotel is in Mabolo, a short 4-minute walk from SM City Cebu and 19 minutes' walk from Ayala Center.

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Express Inn - Cebu Hotel Reviews

Reviews

6.0

Good

6.4/10

Cleanliness

6.6/10

Staff & service

3.0/10

Amenities

6.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Poor

toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.
Roselyn, 1-night trip

2/10 Poor

This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.
2-night trip

2/10 Poor

I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu
Sherry Ann, 1-night trip

2/10 Poor

They should stop their online reservation until they fix their system, its inconvenient for the people who will going to rent and they already charge your credit card because you do not know that they have problem in their system and its too late for you to cancel the reservation and when you get to their building you need to pay cash over your pocket because you no longer have a choice. Very tirreble, its good thing that I bring extra peso during my vacation or else I dont know where to stay, I cant withdraw money and I have appointments close to that area the next morning, thats why I rented that place. What a terrible place. I will not coming back again. Until now I did not yet get my refund.
Elizabeth, 2-night trip

4/10 Fair

hotel's only strong point: hot shower

1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.
ian francis, 1-night trip

6/10 Good

Will, 2-night trip

2/10 Poor

Ma pire expérience depuis 10 ans

Hôtel de plus en plus sale, des cafards dans les chambres, la fenêtre de la chambre qui ne ferme pas, de l'eau rarement chaude, très bruyant mais le comble a été de nous demander de payer 3500 PHP de plus que le prix payé à l'origine car les conditions ont changé depuis que nous avons réservé, notamment le petit déjeuner est compris... Hormis le fait que le petit déjeuner ne coûte que 150php, je trouve inadmissible de nous obliger à payer 3500php de plus certainement pour se faire de l'argent car c'est le weekend du Sinulog. Je ne recommande pas cet hôtel et après 10 ans que ma femme et moi venons régulièrement dans cet hôtel, nous n'y viendrons plus.
Stéphane, 3-night trip

8/10 Very good

Robuen, 1-night trip

8/10 Very good

maryjoy, 2-night trip

6/10 Good

TAKAHASHI, 3-night trip

2/10 Poor

It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.
Aileen, 2-night trip

10/10 Exceptional

Very good

Nice
HERMINIA VERA ALITA, 2-night trip

8/10 Very good

Cold shower

The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold.
Randy, 1-night trip

2/10 Poor

I did not like being changed twice for my one day stay at the hotel. Despite my best efforts to explain and attempt to explore options, I was being required to pay again. If you two (Expedia &hotel) would communicate, I would not be mistreated. It became so miserable that I booked a different hotel, using a different agent, for my remaining 25 days in the Philippines. And to Expedia, according to Google maps, I traveled 2.9 times around the world. I stayed in hotels, and traveled 352 days. You will see me do it again this year. But not a penny through Expedia. Four different years in my dozen years of travel, I used you, same bad results.
Dirk, 1-night trip

2/10 Poor

Staff was rude upon check-in and refused to help my pregnant wife with her luggage. 1st room she was given wasn’t cleaned, 2nd room she was infested with roaches. checked out and went to another hotel.
1-night trip

2/10 Poor

1-night trip

2/10 Poor

I was elated to check out of The Roach Motel from Hell plus plus. During my check in experience.I was told per the male night counter boy to have a seat while they waited on guest checking in after me. I asked the counter boy. What am i waiting over 20 minutes for? He gave my reservation to Ms. Kim the Manager. She started to rush on my reservation because she was ashamed of me waiting so long. I then checked into my room #403. I was greeted by 2 roaches and black/white bath towels and bath mat. I called the front desk and i explained my finding to Ms.Kim. She told me that they cant do anything about the roaches. I asked Ms.Kim ( do you expect me to kill all your roaches all night). She said yes you can kill roaches all night. I excuse, you need to bring roach spray here and clean towels. I hung up the phone. Later the phone rang, it was guy whom said he would come to check the room. The guy arrived and i showed him area in the bathroom where the roaches were. The Amored Roache i killed came back to life and walked away. He sprayed the bathroom. Also he left another dirty black/white dirty towel. This is Poor /Disgrace structure of a Roach Venue. Also smoke detector is missing battery and face cover.
1-night trip

4/10 Fair

No hot shower and traffic noise is terrible. The location is good, food was alright.
2-night trip

10/10 Exceptional

Christophe, 1-night trip

4/10 Fair

I was so disappointed. It has no hot and cold bath

LYDIA MILA, 2-night trip

6/10 Good

Jean-paul, 1-night trip

2/10 Poor

No Air-conditioning, management unsympathetic

As promised on their hotel.com site, the facility had Air-conditioner (AC), because sleeping the Philippines without AC is not very comfortable. The AC in the room did not work. Called to complaint, and was visited by house keeping to check the AC. As suspected the staff declared the AC non-functional. Requested for a room transfer, nothing was available, for a fan, no fan in the hotel. At this point, leaving the hotel in the middle of the night was not an option. The first night was hell on earth, with the Philippine heat turning the room into an oven. The overnight staff was apologetic and I would not dare blame the front end for this debacle. The morning after I called for compensation, at minimum the first of three nights, to be comp. In the beginning of the conversation, Admin manager Ruby's tactic was, blame the guest, making sure I was aware that all their AC was checked and fully functional. I was trying to interpret what she meant, was it that I broke the AC or the malfunction never happened. Ruby and the person she had a conversation with while I was on the phone, possibly feeding her answers, were not sympathetic to how that room felt overnight. For a hotel chain that is aspiring to expand into the touristy area, they have a long way to go. I blame all this on the inept regional manager Ray, for not training and empowering his staff to service their customers properly. Sorry Ray I did not have the opportunity to chat with you, as Ruby made sure of that.
3-night trip

8/10 Very good

1-night trip

8/10 Very good

Marian, 1-night trip

2/10 Poor

Cockroach in the Room

We made a reservation more than a week prior to arrival, and we checked in late, after 10pm, which should be enough time for the hotel to ensure that our reservation, and room are all in-order. When we arrived, they looked for our reservation, and have to check a few times if payment had been made. When we got to our room, found a few cockroaches. We went down to reception and asked for another room. The staff were hesitant, I have to show them a photo of the cockroach, and only then did they check if there is a room available. They were not even apologetic for this. The next room that was given, blinds are spoiled. During check-out, we told the lady at Reception that we are checking out, that we will be having breakfast first and we will come back. After breakfast, which was about 30mins later, they still have not checked if all the items in the room are in order, and if we can check out. No, we are definitely not be coming back. There are other hotels at the same price range with better service, and with much much better rooms.
1-night trip