10/10 Exceptional
Dec 3, 2024
Great hotel and friendly staff
We booked the last few nights of stay at this hotel as part of our last few days in Japan.The hotel staff was very friendly and helpful. They spoke English well and there is always someone at the front desk even late at night. Upon check in the front desk staff give us a sheet of paper and explain room service, breakfast time, wifi, etc.They also helped and explained to us how to ship our luggage to the airport. This was very helpful since we're traveling with kids and have carry on and backpacks so shipping the larger luggage straight to the airport was great. Process was very smooth. We booked the luggage pick up online through the app the night before, drop off the luggage at the front desk in the morning and then check out. The breakfast provided at the hotel was very good. They have both Japanese breakfast (miso soup, grilled fish, natto, etc) and also mini pancakes and waffles, cereals and other American breakfast as well. We didn't pay the room rate to include breakfast so we paid additional fees for the breakfast, but it was worth it. We didn't want our room to be cleaned everyday so we just dropped the towels outside our doors and picked up new towels at the front desk. Anything else we need, we just asked and picked up at the front desk. We heard from other family members staying that if we let them clean our room, we get water bottles everyday. Overall, our stay was great. If we are in the area in the future, we would considered staying at the hotel again.
Tian
Tian, 4-night family trip
Verified Hotels.com guest review
