I have blown away by the exceptional level of customer service provided by the hotel management and front of house staff in arranging everything to make our stay an amazing one.
Beds were super comfy and amazingly quiet as opposed to creaky noisy ones at other hotels.
Lekha and the Hotel Technician(I think his name is Gopan) helped us with storing my daughters feeding bags in the required trmperature and i am very grateful to both in going an extra mile in supporting us.
Break fast and other meals at their restaurant were very tasty. There is always a good selection of items.
Staff is very professional and polite.
Sanil
Sanil,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年4月21日
Nice and affordable restaurant inside the hotel
Krishna
Krishna,2 晚家庭旅遊
Orbitz 真實旅客評語
10/10 好極了
2024年4月10日
Very nice and friendly place to stay.
Eugene
Eugene,8 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年3月9日
Overall comfortable, good service, good value.
Vana
Vana,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年2月19日
Great location, excellent staff & service, good amenities and ideal property for both business travellers & personal holidays. They make guests feel welcome and valued.
ASWIN
ASWIN,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年12月18日
Very nice place to stay , staff very friendly and helpful - rooms are spacious and kept clean .
There is a buffet breakfast which is a nice spread , to start the day
Convenient to major shopping on MG road , railway station is not far
Suneetha
Suneetha,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年12月2日
ebin
ebin,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年12月2日
The room was spacious and tastefully furnished. All amenities were catered for like provision of hair dryer and ironing board.
Dr. Alice
Dr. Alice,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2023年11月28日
Shaji
Shaji,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年10月29日
Olga
Olga,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年10月26日
Excellent location and great service and well kept neat property with good vibes
ASWIN
ASWIN,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2023年10月17日
Gna
Gna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022年11月11日
Enjoyed stay
Overall, good 2 day stay at Residency Tower. We got free upgrade to Presidential suit which was really big and nice.
Breakfast was wonderful
Tushar
Tushar,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2022年8月22日
Saradaamma
Saradaamma,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022年3月19日
Yves
Yves,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2022年1月10日
Worst 4 Star Hotel - This is average 3 star!!
This is definitely not a 4 star hotel will say more a 3 star. I have stayed in numerous hotels from 2 stars to 5 stars and this hotel does not deserve to be 4 star at all will recommend to have audited again to at least claim for 3 star only. Worst 4 star hotel but average 3 star.
1. Swimming pool was under maintenance but during booking was told that all OK but was like that for over 3 weeks plus making excuses on government covid restrictions when other hotels had available pool.
2. Lack of communication when I sent numerous messages but nothing replied however they promised me 10,000 Rupees compensation voucher to spend at hotel but they never stood by to their promise during checkout
3. The rooms smell like dampness with stained pillow cases and stained towels.
4. The housekeeping was never consistent on cleaning, replenishing items like water bottles, toiletries, changing towels, etc.
5. WiFi was very poor and we had to request the user & password but still was about 1 - 2 Mb/s.
5. Breakfast was very less items for continental however Indian food was very good and tasty plus the live station staff was excellent, hence why I gave 1 star otherwise this hotel only deserves 0 for claiming to be 4 star. If it claims to be 3 star I would have given 3 star.
Amird
Amird,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2020年3月5日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年2月7日
Good place to stay, staff and management treated us like totality. Food and rooms where perfect.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2020年2月4日
A very comfortable stay
Great location in the heart of Trivandrum..with easy access to almost everywhere in the city. The hotel itself was very good..we stayed for a longish 6 nights as we spent time with family and explored Trivandrum, Kovalam and Kanyakumari. Hotel staff was very courteous and helpful. The breakfast spread was good too, and the staff picked up on our likes and dislikes on day 1, remembered them, and served us accordingly..which was commendable!
Our room was nice.. comfortable and well-appointed. Only drawback - although drinking water was complimentary, for some reason, they would keep rationing it one litre a day. Even when we asked for more..which was a bit odd.
Deepak
Deepak,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年1月25日
Excelente atención y servicio personalizado. Recibimos ayuda del personal para resolver necesidades en nuestro viaje.