Unfortunately my husband suffered a rather nasty accident due to a lack of exterior lighting in certain areas. Walking back to the car park to collect overnight baggage it was very dark with no lighting. As a result my husband tumbled over a large rock which was approximately 2 to 3 feet high. He sustained injuries to his right leg and forehead in the form of deep lacerations and a bruised kneecap, and, broke his glasses.
We understand that the rock was probably placed there to prevent car parking, however, as we discovered in the daylight the rock was very dark in colour, and, think this accident could have been prevented if the rock could have been painted white, or that area had some form of subdued lighting.
I must add that the reaction of the on-duty receptionist was excellent. She assisted us in returning to our room and providing first aid material.
Finally, to add insult to injury when we booked out the reception tried to charge for a bottle wine which we did not have. Also we were informed that,although not available at the time, the Hotel Director would contact us by phone the following day. Still waiting.