Was told check in was from 12 noon arrived at 12.10 told by receptionist "you are too early, come back later" checked in at 13.20. Room was not what I had paid for, paid for upgrade to Superior Room with two queensize beds & terrace, only one bed, queried with receptionist, told "the hotel doesn't have any rooms with two queensize beds" Asked to use the pool, it was only open at weekends!!! Tried to book a table in the restaurant for an evening meal, the reply from the receptionist, "not sure if it will be open, we only have one waiter on duty" A beautiful looking hotel but the service & facilities let it down greatly!!!