Located in a prime spot connected to the convention center, Emerald Hotel offers an eco-friendly retreat with modern amenities like a seasonal outdoor pool and business center. Connect to WiFi, take advantage of luggage storage, and enjoy sun-kissed moments on the terrace. The helpful staff has left a lasting impression on previous guests.
Situated by the ocean, Emerald Hotel is a great choice for a stay in Gisborne. Guests can enjoy the seasonal outdoor pool, and kayaking and surfing/body boarding are nearby. Fellow travelers say great things about the helpful staff.
Languages
English
At a glance
Hotel size
49 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18
Check-out time is 10 AM
Special check-in instructions
The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free covered onsite self parking
Onsite parking limited
Electric vehicle charging point on site
Height restrictions apply for onsite parking
Onsite parking includes off-street options
Other information
Smoke-free property
Property amenities
Traveling with children
Children stay free (see details)
What to do
Bicycle rentals nearby
Ecotours nearby
Golf lessons nearby
Kayaking nearby
Surfing/body boarding nearby
Working away
Business center
Meeting rooms
Conference space
Services
Front desk (limited hours)
Luggage storage
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Terrace
Seasonal outdoor pool
Accessibility
Wheelchair accessible
Elevator
Room amenities
Be entertained
40-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop mattress
Free crib/infant bed
Freshen up
Private bathroom
Separate bathtub and shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Connecting/adjoining rooms available
Special features
Awards and affiliations
Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Refundable deposits
Deposit: NZD 150.00 per accommodation, per stay
Optional extras
Credit card charges are subject to an extra charge of 3 percent
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
The seasonal pool is open from November to March
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne
Frequently asked questions
Does Emerald Hotel offer free cancellation for a full refund?
Yes, Emerald Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Emerald Hotel?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Emerald Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Emerald Hotel?
Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Emerald Hotel?
Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Check-out time is 10 AM.
What is there to do at Emerald Hotel and nearby?
Have fun with activities like cycling, kayaking, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Emerald Hotel also has a seasonal outdoor pool.
What's the area around Emerald Hotel like?
Emerald Hotel is a short 7-minute drive from Gisborne (GIS) and 7 minutes' walk from Gisborne Wine Centre.
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Emerald Hotel Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.2/10
Staff & service
7.2/10
Amenities
7.8/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Feb 6, 2025
The hotel was excellent
john
john, 2-night trip
8/10 Very good
Nov 14, 2024
Good location and close proximity to everything
Jason
Jason, 1-night trip
2/10 Poor
Sep 14, 2024
The location is great
Lisa
Lisa, 2-night trip
4/10 Fair
Jan 9, 2025
Disappointing stay
In town for work
No hot water 3 out of 4 mornings
Hotel very tired compared to last stay a few years back
G P
G P, 4-night trip
10/10 Exceptional
Sep 16, 2024
Staff were amazing, thank you for all your efforts and making our stay memorable will definitely be back
Delish
Delish, 3-night trip
10/10 Exceptional
Nov 12, 2024
One night business trip
Pita
Pita, 1-night trip
8/10 Very good
Jul 19, 2024
Was a good stay
Lawrence
Lawrence, 2-night trip
8/10 Very good
Jun 28, 2024
Spacious room and a nice restaurant pub next door.
Craig
Craig, 4-night trip
8/10 Very good
Jun 12, 2024
Pretty good place for work trip
Stanislavs
Stanislavs, 1-night trip
10/10 Exceptional
Oct 16, 2024
Great
Mohammed
Mohammed, 5-night trip
10/10 Exceptional
Aug 2, 2024
Enjoyed my short stay at Emerald Hotel. Staff were very helpful
Dean
Dean, 1-night trip
10/10 Exceptional
Feb 27, 2024
Great place to stay
Very good place to stay, nice views, big room and lovely staff
Andrew
Andrew, 1-night trip
8/10 Very good
Oct 25, 2024
Great location, but a bit tired and could do with a face lift. The guest parking could be a bit better signed.
Paul
Paul, 3-night trip
10/10 Exceptional
Jul 4, 2024
Had good room with great view.
Kihirini
Kihirini, 2-night trip
10/10 Exceptional
Jul 26, 2024
Loved the veiw
Room was cosy spacious and warm
Bed was comfortable
Price was worth it
Overall it was good
Would highly recommend and would stay again.
Bruce
Bruce, 1-night trip
8/10 Very good
Nov 4, 2024
Property is dated and urgent need of an upgrade. The room we stayed in was big and served its purpose for the 1 night we stayed in Gisborne. The front desk staff and cleaning crew were the stars of the hotel. Friendly and welcoming.
Natano
Natano, 1-night trip
10/10 Exceptional
May 5, 2024
Friendly staff, nice clean relaxing environment will definitely be booking a room again
Jess
Jess, 1-night trip
10/10 Exceptional
Mar 30, 2024
Nice rooms and staff
Damian
Damian, 5-night trip
10/10 Exceptional
Jun 3, 2024
Stay was easy no issues great time
Melissa
Melissa, 3-night trip
2/10 Poor
Oct 9, 2024
This would be the worst hotel I’ve stayed in for years. Could not pay me to stay here again.
Nick
Nick, 1-night trip
8/10 Very good
Oct 24, 2024
It was centrally located. Very convenient . Swimming pool wasn't heated.
Yuka
Yuka, 2-night trip
10/10 Exceptional
Mar 8, 2024
Awesome stay, friendly service and great view of the river, A
Rhonda
Rhonda, 2-night trip
6/10 Good
Aug 4, 2024
Hotel is big ! And pigeons love the outdoor area near the pool . Rooms were nice
Erin
Erin, 1-night trip
10/10 Exceptional
Apr 23, 2024
Very pleasant and helpful receptionist.
Very quiet and comfortable room.