BOK21 puts you just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests will have free perks like WiFi and self parking. A terrace and a garden are other highlights.
Languages
English, Spanish
At a glance
Hotel size
42 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Designated smoking areas (fines apply)
Property amenities
Services
Concierge services
Tour/ticket assistance
Facilities
Garden
Terrace
Outdoor furniture
Accessibility
6 stairs to reach property
Room amenities
Be entertained
55-inch flat-screen TV
Digital TV channels
Netflix
Streaming services
Home comfort
Air conditioning
Coffee/tea maker
Sleep well
Bed sheets provided
Freshen up
Shower only
Free toiletries
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
Fees & policies
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun
Frequently asked questions
Does BOK21 offer free cancellation for a full refund?
Yes, BOK21 does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at BOK21?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at BOK21?
Yes, there's free self parking.
What are the check-in and check-out times at BOK21?
Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Check-out time is noon.
Is there an onsite casino at BOK21?
No, this hotel doesn't have a casino, but PlayCity Casino (7-min walk) and Royal Yak Casino and Sports Book (18-min walk) are both nearby.
What is there to do at BOK21 and nearby?
BOK21 has a garden.
What's the area around BOK21 like?
BOK21 is in Downtown Cancun, a short 11-minute walk from Plaza Las Americas and 11 minutes' walk from Benito Juarez Municipal Building.
BOK21 Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.6/10
Staff & service
6.0/10
Amenities
7.6/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
2/10 Poor
Jan 8, 2024
Dale
Dale, 2-night trip
Verified Hotels.com guest review
6/10 Good
Dec 30, 2023
Ok for a budget short trip
The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night.
Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel.
Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable.
Wifi rather OK for simple tasks.
Michal
Michal, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 31, 2023
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
Kathryn
Kathryn, 1-night trip
Verified Orbitz guest review
8/10 Very Good
Jul 6, 2023
Nice place, but theres a lot of noisy traffic in front the hotel.
Byron
Byron, 2-night romance trip
Verified CheapTickets guest review
8/10 Very Good
Dec 26, 2024
Verified traveler
2-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 22, 2024
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 12, 2024
Miguel angel
Miguel angel, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 29, 2023
Berenice
Berenice, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 24, 2023
Ampliamente recomendado
Excelente servicio y atención de su personal
luis
luis, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 24, 2023
super séjour
chambre neuves et propres, eau potable à disposition tous les jours, proche du centre et de la zone hotelière
Felice
Felice, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 9, 2023
Seper Confort
Super sejour, personnel tres hospitalier, boissons a disposition tous les jours, chambres neuves et tres spacieuse. Litterie impeccable.